Part-Time Patron Experience Associate - Arvada Library

Jefferson Health; Arvada (CO); Presencial; USD 32.000 - 40.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Medical insurance

Vision insurance

Paid time off and holidays

Retirement matching

Wellness programs

Tuition reimbursement

Descripción de la vacante

Jefferson County Public Library in Arvada is seeking a part-time Patron Experience Associate to join our team. You will deliver exceptional customer service, help patrons locate information and resources, and promote library programs and services.

You will also assist with displays, collections, and outreach activities while supporting volunteers and staff to maintain a welcoming space for all visitors. This union role offers standard benefits and a 20-hour weekly schedule.

Formación

• Frontline customer service experience.
• Ability to promote library programs and outreach.
• Comfort with assisting patrons and answering questions.

Responsabilidades

• Provide frontline customer service at public service desks.
• Promote and present library programs, story times, classes and workshops.
• Assist with collections display and maintenance, and help with outreach activities.
• Support volunteers and staff and ensure a safe, welcoming space.
• Respond to patron concerns and emergencies; uphold library policies.

Conocimientos

Customer service

Reader's advisory

Team collaboration

Communication

Herramientas

Databases (manual & electronic)

Descripción del empleo

Jefferson County Public Library is seeking a customer-focused, part-time Patron Experience Associate to join our team at the Arvada Library.

In this role, you will provide frontline customer service to the diverse and growing residents of Jefferson County and beyond. You'll help patrons find the information and resources they need, whether that's discovering their next great read, downloading e-books, accessing library services, or finding job search resources. You will also work closely with your teammates to create a welcoming, inclusive, and high-quality experience for everyone who visits the library.

In addition to serving patrons at public service desks, you will promote and present library programs, story times, classes, workshops, and outreach activities both within the library and throughout the community. You will assist with collection development and maintenance, create engaging displays of library materials, and help ensure the library remains a safe, welcoming, and attractive space for all visitors. This role may also include supporting volunteers and staff, assisting with daily operations, communicating library policies and procedures, addressing patron concerns, responding appropriately to emergencies or disturbances, and helping maintain smooth library operations.

If you are passionate about serving your community, delivering exceptional customer service, and making a positive impact through library services, we'd love to hear from you.

The Division of Libraries & Inclusion supports Jefferson County Public Library's mission through enrichment of lives and our community by providing equitable and free access to information, experiences, and opportunities.

Job Posting Closes at 11:59PM on:
11/17/26 Division:
Library Division Management Level:
Individual Contributor Scheduled Weekly Hours:
20 Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:
Hiring Range: $23.39 - $29.24 per hour.

CUSTOMER SERVICE:
Provides information, referrals and reader's advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach.

CORE LIBRARY SERVICES:
Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader's advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.

OPERATIONAL ORGANIZATION:
Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports.

OVERSIGHT:
May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies.

Other duties and responsibilities as assigned.

We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

This union position is represented by AFSCME. Employees hired in this role are part of the bargaining unit and are eligible for union membership under the collective.