Part-time Patient Service Representative

Weil Foot & Ankle; Oak Park (IL); On-site; USD 80,000 - 100,000; Part time

Job summary

An innovative leader in foot and ankle care is seeking a Part-Time Patient Services Representative. In this role, you will be the welcoming face for patients, managing check-ins, scheduling appointments, and ensuring a smooth checkout process. This position requires a patient-focused individual with strong communication skills and the ability to thrive in a fast-paced environment. Join a dedicated team that values integrity, excellence, and caring, while contributing to the enhancement of patient care in a supportive setting. Your contributions will help shape the future of foot and ankle health in a growing organization.

Qualifications

• High school diploma or GED required with 2 years in healthcare preferred.
• Good communication skills and patient-focused approach are essential.

Responsibilities

• Greet and check in patients, schedule appointments, and assist with checkout.
• Collect insurance information and handle patient concerns as needed.

Skills

Verbal communication

Written communication

Patient-focused

Adaptability

Education

High school diploma or GED

Tools

Basic computer knowledge

Office equipment

Job description

Description

For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, with expansion into 5 states and a future dedicated to continuing with that growth strategy. As our family expands, we stand by our core values, which include integrity, excellence, trust, caring, tradition and innovation.

POSITION SUMMARY

We are looking for a Part-Time Patient Services Representative (PSR) who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process. The PSR will also assist with office duties as needed.

DUTIES AND RESPONSIBILITIES

• Greet patients
• Check in patients and assist with individual concerns, as they arise
• Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
• Other tasks, as assigned

QUALIFICATIONS/EDUCATION/CRITICAL SKILLS

• High school diploma or GED required
• Minimum of 2 years in a healthcare position preferred
• Good verbal and written communication skills
• Basic knowledge of computers and office equipment
• Patient-focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast-paced environment

SCHEDULING

Monday 9:00 am-4:00 pm

Tuesday 8:00 am -12:00 pm

Wednesday 1:00 pm - 7:30 pm

Thursday 9:00 am -4:00 pm

Two Saturdays a month: 8:00 am - 12:30 pm

PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and depth perception
• Must be able to lift/carry up to 25lbs

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision about the accommodation request or how to make the accommodation.