Part-Time Patient Care Coordinator – Front Desk

trinity rehab; Somerville (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Trinity Rehab, an outpatient physical therapy clinic in Somerville, MA, seeks a friendly Patient Care Coordinator to support front desk operations, greet patients, schedule appointments, and handle co-payments. This role focuses on check-in, basic administrative tasks, and patient assistance with the kiosk, with no insurance verification or extensive phone duties.

The successful candidate will be dependable, detail-oriented, and comfortable learning scheduling systems, with approximately 30

Qualifications

• High school diploma or equivalent required.
• Friendly, professional demeanor with patients.
• Dependable with consistent schedule.
• Basic computer and data-entry skills.
• Strong attention to detail and organization.
• Ability to handle payments accurately.
• Willingness to learn scheduling and check-in systems.
• Prior receptionist or healthcare experience helpful but not required.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Check patients in and assist with the clinic’s check-in kiosk.
• Assist new patients with completing the check-in process.
• Schedule and confirm patient appointments.
• Collect co-payments and provide receipts.
• Make copies of IDs, insurance cards, and paperwork.
• Scan, copy, and organize basic documents.
• Answer or direct basic patient questions.
• Notify team members when additional assistance is needed.
• Keep front desk and reception area neat and organized.
• Complete other basic front desk duties as assigned.

Skills

Customer service

Data entry

Organizational skills

Attention to detail

Cash handling

Education

High school diploma or equivalent

Job description

Position Summary

We are seeking a friendly, dependable, and organized Patient Care Coordinator to support the front desk operations of our outpatient physical therapy clinic.

This is a patient-facing position focused primarily on welcoming patients, scheduling appointments, collecting co-payments, assisting patients with the check-in kiosk, and completing basic administrative tasks. This position does not involve insurance verification, billing, or extensive phone responsibilities.

Primary Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Check patients in and assist them with the clinic’s check-in kiosk
• Provide additional assistance to new patients completing the check-in process
• Schedule and confirm patient appointments
• Collect co-payments and provide receipts when needed
• Make copies of identification cards, insurance cards, and patient paperwork
• Scan, copy, and organize basic documents
• Answer or direct occasional basic patient questions
• Notify the appropriate team member when a patient requires additional assistance
• Keep the front desk and reception area neat and organized
• Complete other basic front desk duties as assigned

Qualifications

• High school diploma or equivalent
• Friendly, professional, and comfortable interacting with patients
• Dependable and able to maintain a consistent work schedule
• Basic computer and data-entry skills
• Strong attention to detail and organizational skills
• Ability to handle payments accurately
• Willingness to learn scheduling and check-in systems
• Prior receptionist, customer service, retail, or healthcare experience is helpful but not required

What We Are Looking For

The ideal candidate is approachable, patient, reliable, and comfortable helping people who may need assistance with technology or paperwork. This position is well suited for someone who enjoys a structured, patient-facing role with straightforward administrative responsibilities.

Hours

Approximately 30 hours per week. Availability may include a combination of morning, afternoon, and early evening shifts based on clinic needs.

About Us

Trinity Rehab is an outpatient physical therapy organization committed to providing an excellent patient experience from the moment a patient enters the clinic. Our front desk team plays an important role in helping each patient feel welcomed, supported, and prepared for their visit.

Trinity Rehab is an equal opportunity employer.