Part-Time Patient Access Rep II: Front Desk & Compliance

Baptist Health; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Baptist Health in Jacksonville, FL, is seeking a Part-time Patient Access Representative II to support the Patient Access team. The role runs Sunday through Tuesday, from 6:45am to 7:15pm, aligning with patient flow and department needs.

Responsibilities include accurate patient registration, system utilization, and cross-training to cover multiple patient access areas while maintaining HIPAA privacy and compliant documentation.

Qualifications

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience required
• 1-2 years Insurance experience required

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Articulates compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Skills

Customer Service Experience

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

Baptist Health in Jacksonville, FL, is seeking a Part-time Patient Access Representative II to support the Patient Access team. The role runs Sunday through Tuesday, from 6:45am to 7:15pm, aligning with patient flow and department needs.

Responsibilities include accurate patient registration, system utilization, and cross-training to cover multiple patient access areas while maintaining HIPAA privacy and compliant documentation.