Part-Time Park Ambassador

Madison Square Park Conservancy, Inc.; Madison (WI); On-site; USD 31,781 - 33,117; Part time

Benefits offered by this job

Sick Days

Personal Day

Commuter benefits

Provided work phone

Job summary

A nonprofit organization dedicated to public park management is seeking Park Ambassadors to create a safe and welcoming environment within Madison Square Park. Responsibilities include maintaining records, educating visitors about park rules, and engaging with the public to enhance their experience. Candidates must have a valid NYS Security Guard License and be comfortable working in diverse weather conditions. This position offers flexible hours at $23.07 – $24.04 per hour.

Qualifications

• Ability to address and de-escalate conflicts clearly.
• Experience serving diverse populations is preferred.
• Comfortable working in various weather conditions.

Responsibilities

• Maintain daily records and respond to inquiries.
• Educate visitors on park rules and safety.
• Engage visitors and promote memberships.

Skills

Conflict resolution

Multi-tasking

Customer communication

Attention to detail

Multilingual experience

Education

Valid NYS Security Guard License

Tools

Google Suite

Slack

Zoom

Job description

Madison Square Park Conservancy is the nonprofit entrusted by the City of New York to operate Madison Square Park, a 6.2-acre public space in the heart of Manhattan. Our mission is to conserve, maintain, program this ever-evolving, historic green space, including raising100% of the park’s operating budget. Our dedicated team takes great pride in caring for and shaping an urban oasis for all to enjoy.

Anchoring a diverse and vibrant live-work community, Madison Square Park is both an intimate neighborhood park and an international destination for 60,000 daily visitors. A public space since 1686, the park has long been a gathering place for people from all walks of life. Today, it is also a public garden, urban forest, wildlife habitat, public art exhibition space, a haven for children and pets to play, and one of New York City’s most transcendent and welcoming places.

Reporting to the Park Ambassador Manager, Park Ambassadors are responsible for creating a safe, welcoming, and informative space within Madison Square Park.

Organizational Structure

• Park Ambassador reports directly to the Park Ambassador Managers
• Direct reports to this position: None

Key Responsibilities

• Administration:
  • Maintain daily records, including detailed documentation, end-of-tour reports, inspection forms, etc.
  • Respond to emails, Slack, radio inquiries, and requests in a timely and appropriate fashion.
  • Validate permits, including special event permits, parking permits, sound permits, and food vendor permits.
  • Actively participate in all training opportunities, including exhibition content, visitor engagement strategies, improving customer service, etc.
  • Support visitor experience research efforts through data collection, data entry, and related tasks
• Safety:
  • Conduct rounds of all facilities.
  • Educate and enforce Park Rules and Regulations with visitors
  • Monitor, inspect, and report park safety hazards, vandalism, quality of life issues, etc.
  • Contact and assist partner safety organizations such as police, fire departments, permit offices, emergency medical technicians, and homeless outreach services as conditions occur.
  • Open and close facilities and amenities as directed.
  • Work in unpredictable weather conditions during shift
  • Direct vehicle and patron traffic as needed.
• Visitor Experience:
  • Provide accessible, relevant, clear, timely information and support the visitor’s journey.
  • Engage visitors, answer questions and help foster good first impressions to maintain a positive relationship with visitors.
  • Promote the sales of Membership and other Development opportunities
  • Inform patrons of volunteer activities and other upcoming programs and events
  • Support the operation of all visitor-facing programs, events, and activities
  • Share patron feedback with other staff members to improve the visitor experience
  • Return lost and found items

Qualifications

• All Ambassadors are required to have a valid NYS Security Guard License and to maintain the license throughout their employment.
• Ability to address and de-escalate conflicts in a clear, calm, and safe manner.
• Ability to clearly communicate with people outside the organization, representing the organization to customers, the public, and other external sources, in person, in writing, or by telephone
• Comfortable approaching individuals or groups
• Experience serving diverse populations
• Be available to work in inclement weather and other emergency situations
• Ability to multi-task and handle competing priorities
• Ability to actively listen to what others are saying, taking time to understand the points being made, ask questions as appropriate and not interrupting at inappropriate times
• Knowledge of technology, including Google Suite, Slack, and Zoom
• Highly detail-oriented, field problem solvers who can adapt to changing priorities and new opportunities
• Ability to perform physically strenuous work in various weather conditions alone and in a team environment
• Multilingual experience is preferred

Compensation and Schedule

Salary range is $23.07 – $24.04 per hour based on experience.

Benefits include: Sick Days, Personal Day, commuter benefits, work phone provided

• Flexible Schedules required for training, events, and weather emergencies.
• Regular Schedule after training will be:
  • 30 hours per week. Saturday and Sunday 5:45 AM – 4:15 PM, (or) Tuesdays 5:45 AM – 4:15 PM

Application instructions

To apply, please email a cover letter and resume, including names and complete contact information for three references, as a single pdf attachment to: [e-mail]

Please be aware that Madison Square Park Conservancy requires Covid-19 vaccination for all employees. The organization will consider accommodations for disability and religious-based reasons.

Only those candidates selected for an interview will be contacted.

Madison Square Park Conservancy is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity (“EEO”) laws.

MSPC prohibits discrimination against applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital status, domestic partnership status, genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record or any other characteristic protected by law.