Full-Time Park Ambassador

Madison Square Park; New York (NY); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health plan

Dental & Vision Plan

Vacation/Sick Days

Floating Holidays

Commuter benefits

Work Phone provided

Job summary

Madison Square Park Conservancy is seeking Park Ambassadors to create a safe, welcoming space in Madison Square Park in Manhattan. You will manage visitor information, respond to inquiries, and support visitor-facing programs and events.

You will also promote Membership and Development opportunities while ensuring compliance with park rules, and you may be asked to assist with safety, data collection, and research efforts as part of a dynamic team.

Qualifications

• NYS Security Guard License required and must be maintained.
• Ability to address and de-escalate conflicts in a clear, calm manner.
• Clear communication with the public in person, in writing, or by telephone.

Responsibilities

• Maintain daily records and end-of-tour reports.
• Respond to inquiries via email, Slack, radio in a timely manner.
• Validate permits including event, parking, sound, and food vendor permits.

Skills

Customer service

Conflict de-escalation

Communication

Multilingual

Education

NYS Security Guard License

Tools

Google Suite

Slack

Zoom

Job description

Overview of Organization Madison Square Park Conservancy (MSPC) is the nonprofit entrusted by the City of New York to operate Madison Square Park, a 6.2‑acre public space in the heart of Manhattan. Our mission is to conserve, maintain, and program this ever‑evolving historic green space, including raising 100% of the park’s operating budget. Our dedicated team takes great pride in caring for and shaping an urban oasis for all to enjoy.

Anchoring a diverse and vibrant live‑work community, Madison Square Park is both an intimate neighborhood park and an international destination for 60,000 daily visitors. A public space since 1686, the park has long been a gathering place for people from all walks of life. Today, it is also a public garden, urban forest, wildlife habitat, public art exhibition space, a haven for children and pets to play, and one of New York City’s most transcendent and welcoming places.

Reporting to the Park Ambassador Manager, Park Ambassadors are responsible for creating a safe, welcoming, and informative space within Madison Square Park.

Organizational Structure

• Park Ambassador reports directly to the Park Ambassador Manager
• Direct reports to this position: None

Key Responsibilities

• Administration:
  • Maintain daily records, including detailed documentation, end-of-tour reports, inspection forms, etc.
  • Respond to emails, Slack, radio inquiries, and requests in a timely and appropriate fashion
  • Validate permits, including special event permits, parking permits, sound permits, and food vendor permits.
  • Actively participate in all training opportunities, including exhibition content, visitor engagement strategies, improving customer service, etc.
  • Support visitor experience research efforts through data collection, data entry, and related tasks
• Safety:
  • Conduct rounds of all facilities.
  • Educate and enforce Park Rules and Regulations with visitors
  • Monitor, inspect, and report park safety hazards, vandalism, quality of life issues, etc.
  • Contact and assist partner safety organizations such as police, fire departments, permit offices, emergency medical technicians, and homeless outreach services as conditions occur.
  • Open and close facilities and amenities as directed.
  • Work in unpredictable weather conditions during the shift
  • Direct vehicle and patron traffic as needed.
• Visitor Experience:
  • Provide accessible, relevant, clear, and timely information, and support the visitor’s journey
  • Engage visitors, answer questions, and help foster good first impressions to maintain a positive relationship with visitors
  • Promote the sales of Membership and other Development opportunities
  • Inform patrons of volunteer activities and other upcoming programs and events
  • Support the operation of all visitor-facing programs, events, and activities
  • Share patron feedback with other staff members to improve the visitor experience
  • Return lost and found items

Qualifications

• All Ambassadors are required to have a valid NYS Security Guard License and to maintain the license throughout their employment.
• Ability to address and de‑escalate conflicts in a clear, calm, and safe manner.
• Ability to clearly communicate with people outside the organization, representing the organization to customers, the public, and other external sources, in person, in writing, or by telephone
• Comfortable approaching individuals or groups
• Experience serving diverse populations
• Be available to work in inclement weather and other emergency situations
• Ability to multitask and handle competing priorities
• Ability to actively listen to what others are saying, taking time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Knowledge of technology, including Google Suite, Slack, and Zoom
• Highly detail‑oriented, field problem solvers who can adapt to changing priorities and new opportunities
• Ability to perform physically strenuous work in various weather conditions alone and in a team environment
• Multilingual experience is preferred

Compensation and Schedule

Salary range is $48,000 – $50,000 based on experience.

• Paid Employee Health Plan
• Paid Employee Dental & Vision Plan
• Vacation/Sick Days
• Personal Day
• Floating Holidays
• 401K Plan after a year
• Commuter benefits
Work Phone provided
• 40 hours a week
• Flexible Schedules are required for training, events, and weather emergencies.
• Typical schedule after training:
• (1) Sunday-Thursday 5:45 AM- 2:15 PM. After 12/21/26, the schedule changes to Monday-Friday 5:45 AM- 2:15 PM.

Madison Square Park Conservancy is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity (“EEO”) laws. The Conservancy prohibits discrimination against applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital status, domestic partnership status, genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre‑employment conviction record or any other characteristic protected by law.