Part-Time Optical Sales Associate – Help People See Better

Eyemart Express; Auburn (ME); On-site; USD 17,000 - 25,000; Part time

Job summary

Eyemart Express in Auburn, ME is hiring a part-time Optical Retail Sales Associate. You will help patients choose frames, lenses, and coatings while ensuring accurate measurements for grinding and fitting. You may process payments, assist with insurance claims, and maintain patient records per HIPAA standards.

The role emphasizes strong customer service, knowledge of current promotions, and accurate lab coordination to deliver quality eyewear at great value. Training is available for new hires.

Qualifications

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required. We are willing to train.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Patient Assessment: Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Measurements: Take necessary measurements (i.e., measuring the patient’s pupillary distance).
• Work Orders: Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
• Lens Selection: Pull correct lenses according to work order specifications.
• Product Inspection: Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
• Adjustments and Repairs: Adjust/repair damaged frames, replace nose pads, and missing screws.
• Merchandise Management: Price, stock, and straighten merchandise.

Skills

Retail sales

Customer service

Education

High School Diploma or GED

Job description

Eyemart Express in Auburn, ME is hiring a part-time Optical Retail Sales Associate. You will help patients choose frames, lenses, and coatings while ensuring accurate measurements for grinding and fitting. You may process payments, assist with insurance claims, and maintain patient records per HIPAA standards.

The role emphasizes strong customer service, knowledge of current promotions, and accurate lab coordination to deliver quality eyewear at great value. Training is available for new hires.