Part-Time Operational Support Specialist

Shelby American, Inc.; Boca Raton (FL); Remote; USD 80,000 - 100,000; Part time

Job summary

A leading healthcare company is seeking a Part-Time Operational Support Specialist for remote after-hours support. The role requires strong customer service skills, effective communication, and organizational ability to coordinate with physicians and IT departments. Join a team dedicated to patient-centric care through advanced telemedicine.

Qualifications

• 3+ years in customer service.
• Effective communication skills required.
• Experience in healthcare is a plus.

Responsibilities

• Serve as liaison for physician and customer support.
• Collaborate with IT on technology issues.
• Assist in coordinating consultations and data entry.

Skills

Analytical skills

Problem-solving skills

Communication

Organizational skills

Time management

Job description

All Jobs > Part-Time Operational Support Specialist

Part-Time Operational Support Specialist
Fully Remote • Remote Worker - N/A

Part-time

Description

Company:

NuView Health is a transformational industry leader combining data-driven clinical protocols and technology for a more patient-centric approach to healthcare. We bring real-time support to patients through in-person and telemedicine physician interactions.

NuView Health has advanced telemedicine, helping to save lives through the largest physician network of its kind and established hospital partnerships.

Description:

This is a remote position providing after-hours and overnight physician/ customer support.

Core Responsibilities:

• Serve as physician and customer support liaison
• Collaborate with IT departments on technology issues
• Assist facilities and physicians in coordinating consultations as needed
• Update and maintain all incident and request logs

Other Responsibilities:

• Assist physicians in generating and communicating patient rounding lists
• Data entry of physician staffing plan and distributing monthly call schedule as needed
• Report generation, data entry and verification as needed
• Other duties as assigned

Requirements

Requirements:

• 3+ years working in customer service
• Strong analytical and problem-solving skills
• Action-oriented – should be able to follow up with a high sense of urgency to ensure positive outcomes for clients, physicians, and stakeholders
• Excellent organizational and time management skills
• Effective and professional communication, both verbal and written

Bonus Skills (not required):

• Experience working in healthcare and/or with EHR systems
• Experience working in a call center
• Data analysis, interpretation, and visualization
• Advanced IT knowledge (Cisco, support, networks)