Part-Time On-Site Legal Services Account Manager

Lexitas; Indianapolis (IN); On-site; USD 25,000 - 28,000; Part time

Job summary

Lexitas is seeking a client-focused Account Manager for our Indianapolis office—on-site at 6018 N. Keystone Avenue.

This part-time role requires meticulous attention to client needs, handling sensitive medical records, and delivering accurate, timely communications to attorneys and legal teams. The candidate will work Monday to Friday, 10am–2pm EST, provide regular status updates, respond promptly to inquiries, and help maintain secure, organized records while upholding confidentiality and

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• 3+ years of customer service experience.
• Familiarity with confidentiality protocols.
• Proficient in Outlook, Word, and PDF tools.
• Excellent attendance, punctuality and accountability.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Provide bi-weekly status updates and proactive outreach on open cases.
• Respond to client inquiries within the same business day, resolving issues promptly and accurately.
• Troubleshoot client concerns and document outcomes to ensure first-contact resolution.
• Safeguard confidential client information and escalate feedback to leadership.
• Support internal staff with accurate, up-to-date record management.

Skills

Client service

Attention to detail

Communication

Organizational skills

Problem solving

Team player

Education

High school diploma

Bachelor’s degree preferred

Tools

Outlook

Word

Adobe Acrobat

Web-based platforms

Job description

Lexitas is seeking a client-focused Account Manager for our Indianapolis office—on-site at 6018 N. Keystone Avenue.

This part-time role requires meticulous attention to client needs, handling sensitive medical records, and delivering accurate, timely communications to attorneys and legal teams. The candidate will work Monday to Friday, 10am–2pm EST, provide regular status updates, respond promptly to inquiries, and help maintain secure, organized records while upholding confidentiality and