Part-Time Office & Customer Care Specialist (ESOP & 401k)

Scheels; Springfield (IL); Sur place; USD 18 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Employee Stock Ownership Plan (ESOP)

401(k) with Roth options

Résumé du poste

Scheels in Springfield, IL is seeking a part-time Office Associate to support store operations and customer service. The role includes answering calls, processing claims, and assisting with warehouse and office tasks in a fast-paced retail environment.

The ideal candidate will have an Associate’s or Bachelor’s degree in Accounting or Business Management and 1–2 years of experience, with strong communication and teamwork skills. Flexible schedule; 20 hours/week.

Qualifications

• Associate's or Bachelor's Degree in Accounting, Business Management, or related field.
• 1–2 years of experience in a relevant role.

Responsabilités

• Answer all incoming calls in a prompt, professional and pleasant disposition.
• Manage the vendor claims process for the store including products damaged in shipping and returned products from customers.
• Process warranty claims for a specified list of products as agreed upon with vendors.
• Provide customers calling accurate information about store hours, services and promotions and transfer calls to appropriate associates or areas for further assistance.
• Take and relay messages clearly and efficiently.
• Assist in general office duties that may include mail service, updating phone lists and assisting other office positions as needed.
• Excellent written and verbal communication skills.
• Ability to use Google Workspace tools efficiently.
• Demonstrate multitasking, organization, attention to detail and problem-solving skills.

Connaissances

Phone etiquette

Customer service

Google Workspace

Multitasking

Communication skills

Formation

Accounting degree

Business management degree

Outils

Google Workspace

Description du poste

Scheels in Springfield, IL is seeking a part-time Office Associate to support store operations and customer service. The role includes answering calls, processing claims, and assisting with warehouse and office tasks in a fast-paced retail environment.

The ideal candidate will have an Associate’s or Bachelor’s degree in Accounting or Business Management and 1–2 years of experience, with strong communication and teamwork skills. Flexible schedule; 20 hours/week.