Part Time Office Specialist

Scheels; Springfield (IL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) with Roth options

Job summary

Scheels in Springfield, IL is seeking a part-time Office Associate to support store operations and customer service. The role includes answering calls, processing claims, and assisting with warehouse and office tasks in a fast-paced retail environment.

The ideal candidate will have an Associate’s or Bachelor’s degree in Accounting or Business Management and 1–2 years of experience, with strong communication and teamwork skills. Flexible schedule; 20 hours/week.

Qualifications

• Associate's or Bachelor's Degree in Accounting, Business Management, or related field.
• 1–2 years of experience in a relevant role.

Responsibilities

• Answer all incoming calls in a prompt, professional and pleasant disposition.
• Manage the vendor claims process for the store including products damaged in shipping and returned products from customers.
• Process warranty claims for a specified list of products as agreed upon with vendors.
• Provide customers calling accurate information about store hours, services and promotions and transfer calls to appropriate associates or areas for further assistance.
• Take and relay messages clearly and efficiently.
• Assist in general office duties that may include mail service, updating phone lists and assisting other office positions as needed.
• Excellent written and verbal communication skills.
• Ability to use Google Workspace tools efficiently.
• Demonstrate multitasking, organization, attention to detail and problem-solving skills.

Skills

Phone etiquette

Customer service

Google Workspace

Multitasking

Communication skills

Education

Accounting degree

Business management degree

Tools

Google Workspace

Job description

Springfield Scheels
3801 S MacArthur Blvd
Springfield, IL 62711, USA

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Answer all incoming calls in a prompt, professional and pleasant disposition
• Manage the vendor claims process for the store including products damaged in shipping and returned products from customers
• Process warranty claims for a specified list of products as agreed upon with vendors
• Provide customers calling accurate information about store hours, services and promotions and transfer calls to appropriate associates or areas for further assistance.
• Take and relay messages clearly and efficiently
• Assist in general office duties that may include mail service, updating phone lists and assisting other office positions as needed
• Excellent written and verbal communication skills
• Ability to use Google Workspace tools efficiently
• Demonstrate multitasking, organization, attention to detail and problem-solving skills

Compensation/Schedule:

Compensation for this position starts at $16.00 per hour. Day, afternoon and evening shifts are available and must be flexible to work assigned schedule between 9:30a.m. and 9p.m., Monday through Friday and 9:0 a.m. to 9:00 p.m. Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays. Average hours per week is 20 hours.

Education & Experience:

The ideal candidate will have an Associate’s or Bachelor’s Degree in Accounting, Business Management, or related fields and 1 - 2 years of experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Scheels cares about the health and safety of our Associates.Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

At SCHEELS, we offer part time benefits including:

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options

Learn more about what it means to be an owner at SCHEELS on our Careers Page .

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.