Part-Time Office Assistant

Airport Rd, Hazleton, PA; Harleigh (PA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(K) Retirement Plan

Paid Holidays

Employee Discounts

Employee Referral Program

Job summary

LeadCar Toyota Hazleton in Hazleton, PA is seeking a Part-time Office Assistant to support dealership operations with accounts payable, posting deals, and handling incoming calls. This role also involves directing callers and providing basic information to customers.

The position requires strong customer service, phone etiquette, and proficiency in Word and Excel, with a focus on accuracy and teamwork in a fast-paced dealership environment.

Qualifications

• Must have exceptional customer service skills.
• Must have excellent phone etiquette.
• Must have excellent verbal and written communication skills.
• Must be punctual, dependable and reliable.
• Must have strong computer aptitude, specifically with Microsoft Word and Excel.
• Must have the ability to multi-task in a fast-paced environment.
• Must possess strong organizational skills.
• Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.

Responsibilities

• Operates a multi-line phone system answering incoming phone calls for the dealership.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
• Provides voice mail for callers if employee cannot be reached.
• Takes detailed messages and delivers message to appropriate party in a timely manner.
• Maintains a personal demeanor consistent with Company culture, contributing a positive, supportive work environment for all team members.

Skills

Exceptional customer service

Phone etiquette

Verbal and written communication

Punctual, dependable

MS Word

MS Excel

Multi-tasking

Organizational skills

Independent work

Tools

Microsoft Word

Microsoft Excel

Job description

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas.

If you are ready to take your career to the next level, we are looking for a Part-time Office Assistant to join our team.

What We Offer - Benefits:

• 401(K) Retirement PlanPaid HolidaysEmployee DiscountsEmployee Referral ProgramJob Summary

Job Summary

The Part-time Office and Assistant supports the office operations at the dealership through a range of accounting activities including accounts payable, posting deals and various account reviews. This position will also receive calls at the dealership, determines the nature of their business, and directs callers to their destination. This includes answering basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

Essential Duties and Responsibilities

Customer Service Tasks:

• Operates a multi-line phone system answering incoming phone calls for the dealership.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
• Provides voice mail for callers if employee cannot be reached.
• Takes detailed messages when voice mail is not taken by caller and delivers message to appropriate party in a timely manner.
• Maintains a personal demeanor consistent with Company culture, contributing a positive, supportive work environment for all team members.

Administrative Tasks:

• Break down all deals turned in from F&I office
• Put finance package together to mail to finance company; Quick Fund deals as applicable
• If applicable to deal; create trade in deal jacket, make payoff check to lienholder as needed, file trade title and/or follow up on title/lien release
• File Notice of Sale on each retail deal
• Title Clerk Duties
• Maintain all MSOs/Titles
• Follow-up on all used titles/lien releases as needed
• Prepare MSO's/Titles to be sent to DOR office or customer for sold units
• File Notice of Liens for all required deals
• Check in Keys of New received vehicles for inventory
• Tag keys and give to Sales Manager
• Issues and tracks dealer plates & gas card for the sales department. Ensures Loaner Agreements are accurate and legible as needed for checked out plates
• Scans all completed deal packets to be uploaded, indexed, and verified for accuracy to scan site.
• Stocking in all incoming vehicle units, creating unit folders for each and ensuring all crucial documents are received (i.e. MSO/title, lien release, key documentation, etc.)
• Scans all retail and wholesale deals onto Dealership scan site.
• Keeps a detailed log of all GAP purchases.
• Sends all cancellations for GAP into the manufacturer for payment.
• Performs all other duties as assigned.

Qualifications/Requirements

• Must have exceptional customer service skills.
• Must have excellent phone etiquette.
• Must have excellent verbal and written communication skills.
• Must be punctual, dependable and reliable.
• Must have strong computer aptitude, specifically with Microsoft Word and Excel.
• Must have the ability to multi-task in a fast-paced environment.
• Must possess strong organizational skills.
• Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling or by emailing .