Part-Time Night/Weekend SOC Support Specialist

Dsi-Security-Services; Dothan (AL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Paid training

Paid vacation

Medical, dental, and vision coverage

401(k) plan

Superior Service Awards

Job summary

DSI Security Services is seeking a part-time Security Operations Center Support Representative for nights and weekends in its Corporate Communications Center. The role handles inbound communications, supports field personnel, and ensures timely, professional responses while maintaining accurate logs and documentation.

Candidates will be evaluated through a pre-employment skills assessment covering customer service, telephone etiquette, and related functions.

Qualifications

• Required customer-service experience and ability to handle time-sensitive situations.
• Strong verbal and written communication skills.
• Ability to document information clearly and concisely.
• Good judgment, attention to detail, and ability to multitask.

Responsibilities

• Receive and respond to incoming calls, emails, and system notifications.
• Evaluate information and follow procedures for response or escalation.
• Notify or dispatch security personnel, clients, or emergency services as needed.
• Provide professional, customer-focused assistance to employees and clients.
• Operate multiline phones, email, and reporting platforms.
• Maintain accurate activity logs and incident reports.
• Report system or communication issues through correct channels.
• Protect confidential information.

Skills

Customer service

Call-center experience

Communication

Documentation

Multitasking

Professionalism

Tools

Microsoft Office

Email platforms

Web-based platforms

Job description

DSI Security Services is seeking a part-time Security Operations Center Support Representative for nights and weekends in its Corporate Communications Center. The role handles inbound communications, supports field personnel, and ensures timely, professional responses while maintaining accurate logs and documentation.

Candidates will be evaluated through a pre-employment skills assessment covering customer service, telephone etiquette, and related functions.