Part-Time Night Auditor

Proper Hospitality; San Francisco, Northern (CA, KY); On-site; USD 60,000 - 78,000; Full time

Job summary

Proper Hospitality in San Francisco is seeking a Night Auditor to manage nightly financial close, reconcile guest accounts, and ensure accurate posting to our systems.

You will provide front desk support overnight, handle guest requests and incidents, and coordinate with housekeeping and security to ensure seamless service.

Qualifications

• High School Diploma or equivalent.
• Previous hotel or customer service experience preferred.
• Experience with hotel property management systems (InforHMS, Opera or similar) is a plus.
• Previous night audit or accounting experience is highly preferred.

Responsibilities

• Perform nightly night audit and ensure accurate posting to hotel financial systems.
• Reconcile guest accounts, verify charges, payments and adjustments.
• Prepare end-of-day financial reports for management review.

Skills

Attention to detail

Verbal & written communication

Multitasking

Basic accounting

Customer service

Education

High school diploma or equivalent

Hotel/customer service experience

PMS experience (InforHMS, Opera)

Night audit or accounting experience

Tools

InforHMS

Opera

Job description

Essential Job Duties and Responsibilities

• Night Audit & Financial Reconciliation:
  • Perform the daily night audit function, ensuring all transactions are accurately recorded, balanced, and posted to the hotel’s financial systems.
  • Reconcile guest accounts, ensuring accuracy in charges, payments, and billing adjustments.
  • Review reports and logs to verify transactions such as room charges, guest payments, and charges to the hotel’s amenities and services.
  • Ensure that all revenue and financial data is accurately reflected in daily reports.
  • Prepare and distribute end-of-day financial reports for management review.
• Guest Service & Assistance:
  • Provide front desk services to guests during the night, including check-ins, check-outs, and responding to guest inquiries.
  • Handle guest complaints, requests, and concerns promptly and professionally, ensuring guest satisfaction.
  • Offer assistance with room keys, special accommodations, and any other requests from guests staying overnight.
  • Act as the point of contact for emergency situations, following hotel policies for handling any incidents.
• Ensure that guest accounts are billed correctly, including charges for room rates, services, and incidentals.
• Process payments from guests, including cash, credit, or debit transactions, and accurately record them in the system.
• Prepare invoices and handle special billing requests, ensuring they align with hotel policies.
• Communication & Coordination:
  • Maintain open communication with the day shift team to ensure a smooth transition and continuity of guest service.
  • Coordinate with housekeeping, maintenance, and security teams to address any overnight issues or requests.
  • Document any significant issues or events during the shift for management follow-up.

Education and/or Experience

• High School Diploma or equivalent required.
• Previous experience in a hotel or customer service role is preferred.
• Experience with hotel property management systems (e.g., InforHMS, Opera, or similar) is a plus.
• Previous night audit or accounting experience is highly preferred.

Skills/Specialized Knowledge

• Strong attention to detail and accuracy in financial reconciliation.
• Excellent communication skills, both verbal and written, to interact with guests and team members.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced, quiet, and sometimes solitary work environment.
• Basic accounting skills and understanding of hotel financial operations.
• Exceptional customer service skills with the ability to resolve guest issues independently.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to occasionally lift or move up to 25 pounds (e.g., paperwork, guest items).
• Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.