Night Auditor - Part time $16/Hr

TPG Hotels & Resorts; Stockbridge (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, Dental & Vision

Disability Insurance

Life Insurance

FSAs

401(k) with Match

Paid Time Off

Employee Discounts

Job summary

TPG Hotels & Resorts is seeking a Night Auditor to oversee financial and administrative activities during the night shift. The role requires meticulous attention to detail, strong organization, and the ability to work independently.

You will support night-time check-ins/outs, manage reservations and room assignments, handle calls, and ensure accurate records of transactions. The position emphasizes data security and timely nightly reporting for next-day operations.

Qualifications

• High School diploma or equivalent experience.
• Experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Support guests with late check-ins and early check-outs, ensuring a welcoming atmosphere.
• Process night-time check-ins/outs and manage reservations and room assignments.
• Handle calls, messages, and guest inquiries while maintaining records of financial transactions.
• Prepare daily reports and reconcile guest accounts and revenue streams.
• Maintain data privacy and complete administrative tasks for next-day operations.

Skills

Guest services

Front desk operations

Communication

Hotel management software

Microsoft Office

Education

High School education

Job description

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll be Doing:

• Guest Services:
• Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
• Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Front Desk Operations:
• Process check-ins and check-outs for guests arriving and departing during the night hours.
• Manage reservations and room assignments, ensuring accurate information and availability.
• Handle phone calls, take messages, and provide information to guests as needed.
• Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
• Ensure compliance with data protection and privacy regulations when handling guest information.
• Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
• Nightly Reports and Reconciliation:
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
• Accounting and Bookkeeping:
• Post charges, payments, and adjustments to guest accounts accurately.
• Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
• Security and Safety:
• Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
• Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills and Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Job Security

Inspired to perform well by the knowledge that your job is safe

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

1 year:

Customer Service

Preferred

1 year:

Night Audit

1 year:

PEP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.