Part Time Night Auditor

SpringHill Suites by Marriott Punta Gorda/Downtown, FL; Punta Gorda (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Un hôtel dynamique à Punta Gorda recherche un réceptionniste passionné pour rejoindre son équipe dédiée au service client. Le candidat idéal aura un bon sens de l'organisation et de l'attention aux détails, assurant ainsi une expérience client exceptionnelle. Ce rôle offre des opportunités de croissance professionnelle dans un environnement accueillant et en constante évolution.

Benefits

Medical, Vision, Dental

401K

Immediate Pay - earned wage access

Vacation, Sick, Holiday pay

Bonus opportunities

Employee discounts

Disability and Life insurance

Qualifications

• Diplôme de lycée/GED requis.
• Expérience dans l'hospitalité et le service à la clientèle de préférence.
• Connaissance des procédures de caisse et de crédit.

Responsibilities

• Gérer les arrivées des clients et vérifier la validité des cartes de crédit.
• Répondre rapidement aux demandes ou plaintes des clients.
• Maintenir un bureau de réception propre et organisé.

Skills

Attention to detail

Organizational skills

Customer service

Education

High School diploma/GED

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

We seek passionate individuals who want to grow with us, from team members to leadership roles. Most of our leadership team has been promoted from within the company. As a team member, you will contribute your talents to improve our environment and services, with opportunities for career growth.

Kana Hotel Group offers the following benefits:

• Medical, Vision, Dental
• 401K
• Immediate Pay - earned wage access
• Vacation, Sick, Holiday pay
• Bonus opportunities
• Employee discounts
• Disability and Life insurance

Primary Responsibilities:

1. Review guaranteed arrivals and verify credit card validity.
2. Ensure rooms are listed as dirty for housekeeping.
3. Explain check-in procedures and amenities to guests.
4. Document new commercial customer check-ins.
5. Coordinate maintenance for blocked rooms.
6. Ensure availability of rollaway beds and cribs.
7. Respond promptly to guest inquiries or complaints.
8. Offer alternatives if guest demands cannot be met.
9. Assist in other hotel areas as needed.
10. Document guest accidents and complaints.
11. Maintain a clean and organized front desk.
12. Greet guests warmly and professionally.
13. Perform other duties as assigned.

Education/Experience:

• High School diploma/GED required.
• Previous hospitality and customer service experience preferred.
• Experience with cash and credit procedures.
• Attention to detail and organizational skills.
• Knowledge of hotel amenities, procedures, and local area.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind.