Part Time Membership & Outreach Attendant-Tennis

The Pennsylvania State University; University Park (PA, TX); On-site; USD 30,000 - 40,000; Part time

Job summary

An established university is seeking a dynamic Membership and Outreach Attendant to enhance the Campus Recreation experience. This role involves engaging with patrons, providing exceptional customer service, and conducting facility tours. Ideal candidates will possess strong problem-solving abilities and a commitment to fostering a welcoming environment. Join a vibrant team dedicated to promoting wellness and community engagement on campus. This position offers flexible hours and valuable experience in a supportive educational setting, perfect for students looking to balance work and studies.

Qualifications

• Ability to engage with patrons and provide exceptional customer service.
• Strong problem-solving skills and critical thinking abilities.

Responsibilities

• Greet patrons warmly and conduct membership transactions.
• Provide facility tours and assist with program registrations.
• Promote Campus Recreation memberships and services.

Skills

Customer Service

Problem Solving

Critical Thinking

Education

High School Diploma

Current Student

Job description

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University

Department/Area: Campus Recreation, Membership and Outreach

Position Title: Membership and Outreach Attendant-Tennis Center

Reports To: Coordinator of Reservations, Membership, and Outreach

Description: Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests.**No Tennis Background required**

Responsibilities

*Greeting patrons with a friendly and welcoming demeanor.

*Conduct membership and court fee transactions and process program registrations efficiently.

*Troubleshooting issues with membership/membership renewals and court times.

*Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.

*Assist in answering telephones and engage with patrons face-to-face.

*Conduct facility tours for guests.

*Promote Penn State Campus Recreation memberships, programs, and services to the community.

*Complete other duties as assigned by supervisor.

Personal/Professional Development and Responsibilities

*Attend all staff meetings.

*Be receptive to personal and professional development.

*Balance time commitments.

*Give and receive performance feedback.

*Recognize limitations and work to improve.

*To function as a contributing member of the Campus Recreation team.

Requirements

*Must successfully complete the following 3 clearances:

*PA State Police Criminal Background Check

*PA Child Abuse History Clearance

*FBI Criminal Background Check

*Successfully complete Pediatric CPR/First Aid after hire

*Ability to positively interact with patrons and employees alike.

*Strong critical thinking skills.

Working Conditions

*Average of 6-10 hours worked per week.

*Work will take place on the University Park Campus.

*Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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