Part Time Membership Associate - Weekday and Weekend

Jewish Community of Louisville; Louisville (KY); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Job summary

The Trager Family JCC in Louisville is seeking a part-time Membership Associate to handle day-to-day membership administration, tour prospective members, and engage with members and guests in person, by phone, and via email. You will share detailed information about the Center's programs to enhance value of membership and deliver outstanding customer care.

The ideal candidate is friendly, energetic, patient with guests, skilled with computers, and comfortable handling inquiries and complaints.

Qualifications

• Excellent in-person and phone customer service
• Efficient, organized, and able to multitask
• Professional, discreet, and well-groomed
• Strong written and verbal communication
• Proficient with databases or Microsoft Office a plus

Responsibilities

• Provide day-to-day membership administration and processing
• Tour prospective members and welcome guests in person, by phone and by email
• Process new member applications and adjust accounts
• Maintain member records, filings and cancellations
• Support member retention by building relationships with members
• Be first point of contact for member concerns and feedback
• Handle point-of-sale transactions

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Tools

Database experience

POS system

Microsoft Suite

Job description

Pay: ~$16+/hr ($14/hr base rate + commission)

Job Summary

Under the supervision of the Membership Director and Assistant Director, the part-time Membership Associate will perform day-to-day membership administration; tour prospective members; engage with members and guests in person, by phone, and via email; and provide excellent customer care. You will stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership.

The ideal candidate will have a friendly and energetic personality. You should be able to handle complaints and provide accurate information about the Center, events, and programming while delivering excellent, efficient customer service. A customer-oriented approach is essential in addition to strong computer skills.

Duties and Responsibilities

Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests.

• Communicate directly with members and prospective members by telephone, by email, and in person across a broad range of topics.
• Actively recruit new members through tours, responding to inquiries, and attending tabling events.
• Process new member applications and account adjustments accurately and efficiently.
• Maintain timely and accurate member records, filing, financial adjustments, and membership cancellations.
• Support retention strategy by creating strong relationships with new and long-term members.
• Be the first point of contact for member concerns and feedback.
• Process point-of-sale transactions

Qualifications

• Excellent in-person and over-the-phone customer service skills
• Efficient, well-organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written communication skills
• Energetic, enthusiastic, and motivated
• Strong work ethic.
• Strong computer skills; experience with databases and/or Microsoft Suite a plus
• Timely and reliable

Job Type

Part-time (approximately 20 hours per week)

Hours

Weekend help needed from 10 am - 3:30 pm Sat and/or Sun, plus two to three weekday shifts.

Benefits

• Employee discount

Work Location

In person

On TARC routes 23 and 40x.