Part Time - Member Services Support

SECU; Greensboro (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Shift differential

Job summary

SECU in Greensboro, NC is seeking an entry-level teller to provide exemplary financial service to our members. You will welcome customers, open new accounts, and handle routine transactions with accuracy and courtesy.

You will process deposits, withdrawals, debit and credit card transactions, and respond to member inquiries. This role requires reliability, strong math skills, and a willingness to participate in ongoing training.

Qualifications

• High level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
• Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
• Must be willing to engage in ongoing training and professional development.
• Other Training And Education As Required By Management.
• Regular attendance is mandatory.
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.

Responsibilities

• Establishment of new accounts
• Handling debit and credit card transactions
• Account resolution
• Processing internet requests

Skills

Customer service

Communication

English fluency

Attention to detail

Tools

Teller terminal

Calculator

Basic computer skills

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PURPOSE

Provide financial service to our membership. Dispense information about various types of accounts and other Credit Union services. Handle establishment of new membership open all accounts, and process changes. Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal. Shift differential available.

DIMENSIONS

This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES

This is an entry level position with State Employees' Credit Union, assisting members by phone. This is a professional development position. Shifts will vary. Holidays required and shifts are subject to change.

• Establishment of new accounts
• Handling debit and credit card transactions
• Account resolution
• Processing internet requests

REQUIREMENTS

• Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
• Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
• Must be willing to engage in ongoing training and professional development.
• Other Training And Education As Required By Management.
• Should have basic computer skills.
• Regular attendance is mandatory.
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.
• Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT

Office setting with physical proximity to other employees.

Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS

• Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data
• Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
• May climb stairs when branch is located on multiple levels.
• Visual acuity is essential when servicing ATM and completing forms.
• Must be able to communicate clearly and listen well.
• Must be able to comprehend and carry out verbal and written instructions.

EEO Statement

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

DISCLAIMER

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.