Part Time - Member Services Support

SECU; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

SECU in Asheville, NC seeks a member services professional to greet members, respond to inquiries, and direct requests to the right department. You will educate members on accounts and services, open new memberships, and process changes with careful attention to accuracy.

The role involves assisting with account problems, reconciling transactions, and processing card advances with officer approval when required. Office environment with routine clerical tasks and potential cross-training.

Qualifications

• Must speak English fluently and communicate clearly.
• Strong math, organizational, and interpersonal skills.
• Willingness to ongoing training and professional development.

Responsibilities

• Greet members and respond to needs or direct them to the right source.
• Open new memberships and accounts; process changes on accounts.
• Educate members on services and tailor recommendations.
• Assist with account problems, reconciliations, or transaction errors.
• Handle card advances with approval from an officer when needed.
• Answer calls, file paperwork, and scan documents in the Image System.
• May begin training in other branch operations areas.
• Other duties as assigned.

Skills

Communication skills

Mathematical skills

Self-control

Organizational skills

Positive attitude

Professional appearance

Stress tolerance

Computer literacy

Attendance

English fluency

Team collaboration

Customer service

Tools

Image System

Calculator

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

DIMENSIONS

This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit - consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations.
• Other duties as assigned.

REQUIREMENTS

• Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
• Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
• Must be willing to engage in ongoing training and professional development.
• Other Training And Education As Required By Management.
• Should have basic computer skills.
• Regular attendance is mandatory.
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.
• Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS

• Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data
• Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
• May climb stairs when branch is located on multiple levels.
• Visual acuity is essential when servicing ATM and completing forms.
• Must be able to communicate clearly and listen well.
• Must be able to comprehend and carry out verbal and written instructions.

Compensation Grade: Hourly Grade

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.