Part Time - Member Services Support

ncsecu.org; Asheville (NC); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

State Employees' Credit Union in North Carolina is seeking a friendly Member Services Associate to greet members, open and manage accounts, and answer questions about services. This role emphasizes accuracy, confidentiality, and a customer-first approach in a busy branch.

You will assist with account problems, process changes, and may help with credit lines and ATM services. Strong communication, basic math, and computer skills are essential, as is reliable attendance and teamwork.

Formación

• Strong customer service skills and a professional demeanor.
• Clear communication and listening abilities.
• Basic math and cash-handling accuracy.
• Comfort with computer-based processes and clerical tasks.

Responsabilidades

• Greet members and respond to their needs; direct them to the appropriate person or source.
• Establish new memberships and open or change accounts; educate members on services and make recommendations.
• Assist members with account problems, reconciliations, or transaction errors.
• Process advances on credit products; consult with an approving officer before advancing funds.
• Answer phones, file paperwork, and scan documents; perform clerical duties as needed.
• May train in other areas of branch operations; perform other duties as assigned.

Conocimientos

Customer service

Communication

Math skills

Basic computer skills

Descripción del empleo

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

DIMENSIONS:

This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES:

Handle establishment of new membership, open all accounts, and process changes in accounts. Educate members on available services and make recommendations based on their needs. Assist members with account problems, checking reconciliations, or errors in transactions. Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit - consult with an approving officer prior to advance. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed. May begin training in other areas of branch operations Other duties as assigned.

REQUIREMENTS:

Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure. Must be willing to engage in ongoing training and professional development. Other training and education as required by management. Should have basic computer skills. Regular attendance is mandatory. Must be able to speak English fluently. Must be able to cooperate and collaborate with co-workers. Must be cordial in all interactions with members and co-workers. Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT:

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS:

Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination. May climb stairs when branch is located on multiple levels. Visual acuity is essential when servicing ATM and completing forms. Must be able to communicate clearly and listen well. Must be able to comprehend and carry out verbal and written instructions.

Compensation Grade: Hourly Grade

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.