PART-TIME MEMBER SERVICES REPRESENTATIVE

Teachers' Retirement System of the State of Illinois; Springfield (IL); On-site; USD 25,000 - 33,000; Part time

Job summary

Join a dedicated team as a Member Services Representative, where your role will be pivotal in assisting members with their inquiries about TRS benefits. This part-time position offers a unique opportunity to engage with a diverse community while providing essential support to those relying on pension services. You will be responsible for managing a high volume of calls, ensuring accurate responses, and maintaining exceptional service standards. With flexible hours and a commitment to professional growth, this role is perfect for those passionate about public service and making a difference in the lives of Illinois residents. Embrace the chance to contribute to a mission-driven organization that values compassion and equity.

Qualifications

• 1 year of customer service experience or 4 years in lieu of a degree.
• Strong oral and written communication skills are required.

Responsibilities

• Respond to inquiries regarding TRS benefits via telephone.
• Schedule appointments and assist members with account access.

Skills

Customer Service

Communication Skills

Mathematical Skills

Problem Solving

Public Pension Knowledge

Education

Associate Degree in Math, Statistics, Accounting or Education

4 Years Customer Service Experience in Lieu of Degree

Job description

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PART-TIME MEMBER SERVICES REPRESENTATIVE

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history.

Date: Jan 30, 2025

Location: Springfield, IL, US, 62702

Job Requisition ID: 44500

Agency: Teachers' Retirement System of the State of Illinois
Closing Date/Time: 02/27/2025
Salary: $25,679-32,869
Job Type: Hourly
County: Sangamon
Number of Vacancies: 1

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams.

Job Summary

Under the supervision of the Call Center Manager, the Member Services Representative is accountable for receiving inquiries by telephone from members, annuitants and others regarding TRS benefits. The incumbent is expected to accurately respond to a large volume of inquiries while maintaining quality service.

Essential Functions

• Correctly log into the Call Center phone system and be available to receive telephone inquiries regarding TRS benefits at the start of the assigned work shift.
• Respond, analyze or recommend solutions to inquiries in accordance with statutory requirements, rules and procedures.
• Initiate requests for income verification letters, specialized forms and complex issues requiring Call Center Manager resolution.
• Initiate various claims such as age retirement annuities, single-sum retirements, death, refunds and disability claims.
• Accurately schedule appointments for both the Springfield and Lisle offices according to approved procedures.
• Provide Web assistance to members enrolling in the TRS Member Account Access.
• Retrieve and input the necessary data to calculate age annuity, reversionary and single-sum benefit estimates.
• Develop satisfactory knowledge of reciprocal retirement systems.
• Perform voice mail call backs, as assigned.
• Suggest and participate in implementing initiatives to improve customer service.

Knowledge, Skills and Abilities

• Friendly and service-oriented.
• Maintains a high degree of professionalism.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses strong product knowledge.
• An associate degree in math, statistics, accounting or education.
• Requires one (1) year of work experience in a customer service environment OR four (4) years of above work experience in lieu of a degree.
• Excellent oral and written communication and interpersonal skills are required.
• Above average mathematical skills are required.
• Knowledge of public pension benefits is a plus.

Work Hours: 11:30-4:30 Monday-Thursday
Work Location: 2815 W. Washington St., Springfield, IL 62702-3397
Agency Contact: [e-mail]
Posting Group: Office & Administrative Support