Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Kentwood (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading fitness company as a Member Services Representative, responsible for delivering exceptional customer service and engaging gym members. This entry-level position offers a flexible schedule, opportunities for advancement, and employee discounts while requiring strong communication skills and a customer service orientation.

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Delivers on new member enrollment expectations.

Skills

Customer service orientation

Effective communication

Job description

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Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
  
  

Member Service Representative| Fit Fusion

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.
  
  

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)
  
  

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.
  
  

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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