Member Services Representative Part Time - Weekend Opener

Planet Fitness; Cherry Hill Township (NJ); On-site; USD 27,000 - 37,000; Full time

Job summary

A leading fitness center is looking for a Member Services Representative to enhance member experience through exceptional customer service. Key responsibilities include welcoming members, assisting with account updates, and providing assistance at the front desk. Candidates should possess strong interpersonal skills and a passion for fitness.

Qualifications

• Background in customer service preferred.
• Basic computer proficiency needed.
• Must be at least 18 years of age.

Responsibilities

• Greet and assist members and prospective members.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and concerns professionally.

Skills

Customer service

Communication

Problem solving

Empathy

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.

About the company

Planet Fitness is an American franchisor and operator of fitness centers based in Hampton, New Hampshire.

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