Part-Time Member Services Pro — Front Desk & Tours

YMCA of Upper Palmetto; Rock Hill (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

The YMCA of Upper Palmetto in Rock Hill, South Carolina, is seeking a Part Time Member Service Associate to greet members, answer questions about programs, and assist with front desk operations. You will handle online membership and program registrations, manage the cash drawer, and direct inquiries with courtesy.

You will also support special events, provide information to members, and help maintain a welcoming, organized facility while upholding YMCA policies and safety standards.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations
• Critical thinking & decision making
• Emotional maturity
• Physical requirements including lifting (25 lbs) and walking.

Responsibilities

• Greet all members and public with a smile.
• Process online receipting of memberships and program registrations.
• Answer phone calls promptly and provide information or direct calls.
• Maintain and account for daily cash drawer.
• Forward accurate information to members by phone, mail, email, or fax.
• Distribute balls, towels, racquets and other items on loan from YMCA.
• Basic housekeeping in the Front Office and other areas as needed.
• Assist with special events and other activities.
• Conduct facility tours and highlight areas of interest for potential members.
• Control building entry through access system.
• Follow opening/closing procedures as required, including cash handling and ensuring sauna status.
• Perform other duties as needed.

Skills

Public relations

Interpersonal skills

Communication skills

Positive attitude

Critical thinking

Emotional maturity

Teamwork

Emergency response

Education

High school diploma or equivalent

Tools

Computers

Job description

The YMCA of Upper Palmetto in Rock Hill, South Carolina, is seeking a Part Time Member Service Associate to greet members, answer questions about programs, and assist with front desk operations. You will handle online membership and program registrations, manage the cash drawer, and direct inquiries with courtesy.

You will also support special events, provide information to members, and help maintain a welcoming, organized facility while upholding YMCA policies and safety standards.