Part Time Member Service Rep - Winter Garden

Fairwinds-Credit-Union; Florida; On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Annual $700 Health Savings Account (H

Maternity leave program

Insurance package (medical, dental, V3

Career development

Debt Free Club & SmartDollar rewards

Purpose-driven culture

Job summary

FAIRWINDS Credit Union in Florida is hiring a Part-time Member Service Representative for the Winter Garden branch. You will warmly greet members, perform teller transactions, and guide them through FAIRWINDS products and digital tools. The role emphasizes accuracy, compliance, and friendly, proactive service.

This position starts at $18.00/hour with opportunities for a pay increase in the first year and room to grow through coaching and referrals to lending/investment solutions.

Qualifications

• Welcome members with a friendly and professional attitude.
• Perform routine teller transactions with accuracy and efficiency.
• Educate members on FAIRWINDS products and digital tools.
• Assist members with account questions and service issues, escalating when needed.
• Maintain balancing standards and branch compliance.
• Refer member needs to appropriate teammates for lending or investments.
• Maintain teller station appearance and branch environment.
• Participate in coaching to grow product knowledge and service skills.

Responsibilities

• Greet and assist members in a friendly, professional manner.
• Process deposits, withdrawals, loan payments, and check cashing with accuracy.
• Educate members on products and digital tools like mobile/online banking.
• Address account questions and service issues, escalating to resolve quickly.
• Maintain balancing standards and operational compliance.
• Support branch goals by referring to lending or investment staff.
• Keep the teller area neat and the branch environment orderly.
• Engage in coaching sessions to improve knowledge and service skills.

Job description

Job Category: Retail Banking

Requisition Number: PARTT003079

• Posted : September 10, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Part-time Member Service Representative for our Winter Garden branch, you’ll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self-promote and receive a pay increase in your first year!

Your Role in Our Mission:

Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.

Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.

Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.

Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.

Maintain balancing standards and operational compliance for all transactions.

Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.

Maintain the appearance and organization of your teller station and the branch environment.

Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit:

A strong desire to serve others and help them improve their financial lives.

Excellent communication skills and a professional, positive attitude.

Comfortable handling cash and working with technology in a fast-paced environment.

Detail-oriented with strong problem-solving skills and a willingness to learn.

Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

A Culture of Care and Reward:

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible to receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.