Part Time Member Service Rep

Paycom - ATS; Linton, Northern (IN, KY); Hybrid; USD 22,000 - 33,000; Part time

Job summary

Paycom - ATS is seeking a Part Time Member Service Rep in Linton, IN 47441. The role focuses on assisting members with account openings, handling transactions, and explaining products and services. You will balance cash drawers, process disputes, and support banking operations within the credit union environment.

The position requires strong customer service, accuracy, and knowledge of online and mobile banking tools. This role is on-site at the Linton branch.

Qualifications

• Assist members with opening accounts, answer questions about products and services and resolve problems within authority.
• Receive and process member transactions, including deposits, withdrawals, transfers, card requests and payments.
• Balance cash drawer and daily transactions; maintain accurate records.

Responsibilities

• Open, close, and maintain various accounts (business, IRA, trust, CDs, etc.).
• Process disputes and fraud claims, ACH actions, stop payments, and EFT records.
• Provide routine information and direct members to appropriate staff when needed.
• Maintain knowledge of BSA/AML and complete annual training.

Skills

Customer service

Cash handling

Attention to detail

Communication

Tools

IRA system

Online banking

Mobile banking

Bill Pay

Job description

# Part Time Member Service RepLinton - Linton, IN 47441## OverviewSalary Range$16.06 - $24.09 HourlyPosition TypePart TimeJob ShiftDayCategoryBanking## Description**Role:**To assist members and potential members with their Credit Union needs; complete transactions, explain products and services, setup new accounts, respond to problems, and direct members to the appropriate people or department.**Essential Functions & Responsibilities:*** Assist members with opening accounts, answer questions about products and services and resolve problems that are within their authority to resolve. Refer problems beyond their authority to the appropriate staff member.* Receive and process member transactions, including deposits, withdrawals, transfers, credit and debit card requests, loan payments and shared branching transactions.* Welcome members to the Credit Union and provide routine information regarding products and services, answer account inquires and direct members to appropriate staff/department for additional information.* Post and maintain transactions for member accounts; use various systems for IRA's, ATM, credit and debit cards, online and mobile banking, bill-pay etc.* Balance cash drawer and daily transactions.* Open, close, and maintain various accounts including business, IRA, trust, POA, Coverdell, money market, certificates of deposit, club accounts, etc.* Process dispute and fraud claims, ACH originations and terminations, stop payment requests, and EFT records.* Handle basic account functions such as ordering checks, ATM and debit cards, and verifying/updating member contact information.* Process mail and night deposits under dual control.* Have a general working knowledge and annual training of BSA/AML.