LVN Treatment Nurse

Bienvivir All Inclusive Health; Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Purdue Federal Credit Union in Lafayette, IN is seeking an in-branch Member Service/Teller to handle basic member needs, including teller transactions, account maintenance, and card-related support.

You will educate members on online and mobile banking, troubleshoot issues, and assist with end-of-day balancing. Strong customer-service background and math skills are required.

Qualifications

• High School Diploma or GED; Associate degree preferred.
• At least 1 year of direct customer-service and/or sales experience.
• Strong analytical, interpersonal, and communication skills; proficiency with MS Office.

Responsibilities

• Handle teller transactions: cashing checks, deposits, transfers.
• Process loan payments, card issues, and notary services.
• Educate members on electronic services and resolve account issues.
• Balance end-of-day records and assist with nightly close.
• Maintain card processing logs and assist with fraud inquiries.
• Refer members to Purdue Fed team for product/service needs.

Skills

Analytical Skills

People Skills

Problems Solving Skills

Communication Skills

Interpersonal Skills

Multitasking Skills

Mathematical Skills

Cash Handling Skills

Education

High School Diploma or GED Equivalent; Associate Degree preferred

Tools

Microsoft Office

Fiserv

DocuSign

Meridian Link

Job description

The key purpose of this position is to provide an exceptional in-branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members, making recommendations, and card issues.

Description -

• Cashing checks
• Receiving deposits
• Processing funds transfers
• Processing loan payments
• Verifying authenticity of negotiable instruments
• Selling cashier’s checks, teller’s checks, and money orders
• Help with end of day balancing if necessary
• Notary services

Responsible for assisting members with their account maintenance needs. This can include but is not limited to the following:

• Resolving account discrepancies by performing file maintenance and account changes as applicable (disputes, unauthorized transactions, stop payments, change of address, name changes, wires, add/remove joints and beneficiaries, etc.)
• Educating and helping members with electronic services including automated phone system, Mobile Banking App, Online Banking, MRDC, etc.…
• Research and resolve account issues

Responsible for performing various card (ATM and Debit) related functions. This includes:

• Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards
• Maintaining an accurate log of cards processed, destroyed, and received.
• Researching fraud, transaction history, payments, and purchases
• Completing loss and stolen reports as needed
• Act as a liaison between member and Card Services dept.
• Balancing instant issue card machine and doing card stock inventory daily.

Referrals

• Maintain and deepen relationships with credit union members
• Identify needs and refer members to Purdue Fed team members who have expertise in those products and services
• Encourage members to use self-service banking solutions

Required Skills

Education Requirements

• High School Diploma or GED Equivalent; Associate Degree preferred

Experience

• One year of direct customer-service and/or sales experience required Consideration may be given to candidates with a Bachelor’s Degree with less than 1 year of previous experience.

Additional Requirements

• Analytical Skills - Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc.…)
• People Skills - Ability to quickly and effectively build relationships through listening and interacting with members and associates.
• Problems Solving Skills - To effectively and efficiently arrive at a solution to various problems encountered.
• Communication Skills - Being able to discuss items with members and co-workers in a clear and precise manner while being an active listener.
• Interpersonal Skills - Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
• Mult-tasking Skills - - Prioritizing and working on multiple tasks as required in a timely manner.
• Mathematical Skills - To ensure calculations are done correctly by using basic mathematical skills.
• Cash Handling Skills - Being able to handle high volume of cash through the workday.
• Microsoft Office Skills - To create documents, letters, spreadsheets, send/receive emails, etc.
• Company Specific Software - Fiserv, DocuSign, Meridian Link, and others
• Basic Compliance - BSA, MLA, etc.…

Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled