Part-Time Member Service Lead, Recreational Sports

Indiana University; Bloomington (IN); On-site; USD 11,000 - 40,000; Part time

Benefits offered by this job

Tuition subsidy for IU courses

Health insurance benefits

Paid holidays and paid time off

Job summary

Indiana University in Bloomington is seeking a Part Time Member Services Lead to provide frontline customer service across four campus facilities. You will respond to questions, assist with registrations, and support staff while maintaining a positive, inclusive environment.

The role emphasizes effective communication, conflict resolution, teamwork, and professionalism as essential competencies for delivering high-quality member experiences.

Qualifications

• Some college is required.
• Prior experience working for Recreational Sports.
• Prior retail or customer service experience preferred.
• Effective communication and interpersonal skills are required.
• Ability to respond to conflict situations with calmness and professionalism.

Responsibilities

• Responds to phone and in-person questions and concerns regarding membership, policies, or processes.
• Actively listens and responds to participant needs.
• Assists with activity registration and membership sales.
• Serves as main communication hub during evacuations, incidents, and accidents.
• Supports Recreational Sports hourly and professional staff with duties as assigned.
• Assesses member eligibility, recommends services, and processes payments, applications, and requests.
• Documents inquiries and follows-up as needed.
• Continually stays informed of Recreational Sports information, events, policies, and procedures.

Skills

Effective communication

Interpersonal skills

Conflict resolution

Teamwork

Service orientation

Adaptability

Mentorship

Professionalism

Education

Some college

Job description

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Recreational Sports is part of the Office of Student Life, which is dedicated to supporting students' health, safety, and success throughout their IU experience. The Recreational Sports mission is to connect, inform, and inspire individuals to lead active, healthy lifestyles. Serving over 36,000 students, faculty, staff, and community members annually, we offer diverse programs across 2 multipurpose facilities, indoor and outdoor pools, tennis courts, adventure spaces, and more. Our team includes 46 professional staff and over 800 student employees.

At Recreational Sports, we believe in creating exceptional experiences through genuine connection and inclusive opportunities. Student employees play a vital role in shaping our programs and are encouraged to grow through leadership and collaboration. Whether looking to build professional skills or simply be part of a dynamic team, Recreational Sports offers a fun, supportive environment where a person can thrive.

The Member Services Lead provides front-line relational service to participants and staff throughout all hours of operation at 4 locations: the Student Recreational Sports Center (SRSC), Bill Garrett Fieldhouse (BGF), Indiana University Tennis Center (TC), and Indiana University Outdoor Pool (IUOP). This role offers hands-on experience in communication, time management, conflict resolution, and teamwork skills that are transferable to any future career. All positions require active participation in the RecSports community and a dedication to fostering a positive and respectful atmosphere for all.

Department-Specific Responsibilities

• Responds to phone and in-person questions and concerns regarding membership, policies, or processes.
• Actively listens and responds to participant needs.
• Assists with activity registration and membership sales.
• Serves as main communication hub during evacuations, incidents, and accidents.
• Supports Recreational Sports hourly and professional staff with duties as assigned.
• Assesses member eligibility, recommends services, and processes payments, applications, and requests.
• Documents inquiries and follows-up as needed.
• Continually stays informed of Recreational Sports information, events, policies, and procedures.

EDUCATION

Required

• Some college.

WORK EXPERIENCE

Required

• Prior experience working for Recreational Sports.

Preferred

• Prior retail or customer service experience.

SKILLS

Required

• Effective communication skills with the ability to engage a diverse range of individuals.
• Excellent interpersonal skills and a customer-focused attitude.
• Ability to respond to conflict situations with calmness and professionalism.
• Ability to collaborate and contribute to a team-oriented environment.
• Service-oriented and dependable.
• Willingness to take on new challenges.
• Demonstrated role model and mentor to fellow employees.
• Demonstrated professionalism.

These positions require standing for long periods of time and frequently moving about the workspace. The person in this role must be able to perform the essential functions with or without an accommodation.

This position requires early morning, evening and weekend shifts.

The Office of Student Life is committed to building students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies, with emphasis on those most relevant to the position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills someone can add to their resume and use in any career path.

Explore detailed descriptions of all part-time positions with Recreational Sports.

Bloomington, Indiana.

This is an in-person position.

Onsite work will take place at the following campus recreation facilities:

• Student Recreational Sports Center (SRSC)
• Bill Garrett Fieldhouse
• University Gym
• Outdoor Pool

$14.75 per hour

Minimum of 8 hours per week, not to exceed 29 hours per week across all campus positions.

Flexible scheduling is available.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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