Part-Time Medical Front Desk & Patient Concierge

HMG; Bristol (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Holston Medical Group in Bristol, Tennessee, seeks a Front Office I to greet patients, collect payments, check in/out, and support daily office operations. You will be the first point of contact, delivering warm, professional service in a busy multispecialty clinic.

The role emphasizes accurate data entry, insurance verification, scheduling, and HIPAA adherence while balancing cash drawers. Minimum High School diploma; 1–2 years in medical office or customer service preferred; strong

Qualifications

• High School diploma or equivalent required.
• 1-2 years’ experience in a medical office or customer service position preferred.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of managed care and overall understanding of HMO’s and PPO’s preferred.
• Excellent customer service skills a must.

Responsibilities

• Open the office and ensure readiness for patients as the first point of contact.
• Check in patients and collect co-pays; post payments to patient accounts.
• Schedule follow-up appointments and manage checking-out process.
• Verify insurance eligibility and update patient information as needed.
• Provide HIPAA information and assist with patient registration and forms.

Skills

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

Holston Medical Group in Bristol, Tennessee, seeks a Front Office I to greet patients, collect payments, check in/out, and support daily office operations. You will be the first point of contact, delivering warm, professional service in a busy multispecialty clinic.

The role emphasizes accurate data entry, insurance verification, scheduling, and HIPAA adherence while balancing cash drawers. Minimum High School diploma; 1–2 years in medical office or customer service preferred; strong