Part-Time Medical Appointment Clerk (Scott)

Caban Resources; Shiloh (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Caban Resources is seeking a Medical Appointment Clerk to schedule and manage patient appointments in government computer systems. The role involves handling calls, secure messages, and coordinating with PCM for access to care windows.

The ideal candidate will have at least 6 months of medical office scheduling experience, strong English communication skills, and proficiency with standard office equipment. Duties include maintaining schedules, validating DEERS eligibility, and supporting

Qualifications

• Fully qualified typist with minimum 50 WPM.
• Clear spoken and written English.
• Experience using standard office equipment (PCs, copiers, fax, phones).
• Good medical ethics, telephone etiquette and customer service.

Responsibilities

• Schedules medical appointments in CHCS/AHLTA/MHS GENESIS or equivalent government systems.
• Verified patient eligibility (DEERS) when booking appointments.
• Reschedules, cancels and confirms appointments via calls or secure messaging.
• Maintains accurate appointment logs and patient data.
• Pulls and reviews medical records for upcoming visits.
• Notifies patients with appointment instructions and reminders.
• Coordinates referrals for specialty care when needed.
• Ensures prospective patients are properly registered in the system.
• Communicates with PCM and clinic staff to manage access to care times.
• Assists with notices for reminders, no-shows or schedule changes.

Skills

Typing 50 WPM

English proficiency

Customer service

Office equipment

Education

High school diploma or GED

Job description

Medical Appointment Clerk

SUMMARY: Schedules appointments in a government computer system for primary care,

specialty and subspecialty medical care. In addition to scheduling requested

appointments, this position will call patients or respond to secure messaging submissions

to schedule, reschedule, and/or cancel appointments as needed, to include appointments

for consult/referral specialty care within the MTF or at civilian facilities.

1. QUALIFICATIONS:

• 1.1. Mandatory knowledge and skills.
  • 1.1.1. A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
  • 1.1.2. Clearly speak and understand the English language.
  • 1.1.3. Use of standard office equipment, such as personal computers, copiers, fax
    machines, and telephone systems.
  • 1.1.4. Possess general medical ethics, telephone etiquette, and excellent communication
    and customer service skills.
• 1.2. Education. High school diploma or General Educational Development (GED)
  equivalency.
• 1.3. Experience. At least 6 months of experience in medical office scheduling.
• 1.4. Work Environment/Physical Requirements. The work is mainly sedentary, but may
  require walking, bending, standing, and/or carrying of light items such as files, manuals,
  and medical records.

2. UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

• 2.1. Armed Forces Health Longitudinal Technology Application (AHLTA)
• 2.2. Composite Health Care systems (CHCS) and/or MHS GENESIS
• 2.3. Defense Enrollment Eligibility Reporting System (DEERS)

3. PERFORMANCE OUTCOMES:

• 3.1. Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
  Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• 3.2. Maintains appointment schedules using a Government computer system (Composite HealthCare
  Systems (CHCS), AHLTA or MHS GENESIS.
• 3.3. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
  May be required to register patients not already in computer system, such as newborns.
• 3.4. Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• 3.5. Validates basic patient demographic information prior to booking appointments for patients. Makes
  required updates.
• 3.6. Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
  Provides patients with specific visit instruction.
• 3.7. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• 3.8. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• 3.9. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• 3.10. If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.