Part-time Library User Services Associate

The Claremont Colleges Services; United States; On-site; USD 31,000 - 32,000; Part time

Benefits offered by this job

10% retirement contributions after one

Tuition Remission and Professional Dev

Fitness facilities access

Generous time off: holidays, vacation,

Medical, Dental, Vision

Job summary

The Claremont Colleges Services is seeking a Part-Time User Services Associate to join the library team. You will help deliver user-centered service at service points, assist with circulation, reserves, and tech lending, and support the reading program for course materials.

The role requires flexibility, courteous communication, and the ability to work evenings/weekends as scheduled. Union representation noted; favorable benefits are provided.

Qualifications

• Excellent written and oral communication in English.
• Ability to work collaboratively and build relationships.
• Strong organizational skills and attention to detail.
• Ability to learn new systems and adapt quickly.
• Comfort with providing basic reference support and using library tech.

Responsibilities

• Provide outstanding user-centered customer service in person and virtually.
• Carry out circulation duties, reserves, and related tasks.
• Support staff and student assistants; cover service points as needed.
• Assist users with library systems, printers, scanners, and tech lending equipment.
• Participate in stacks maintenance and special projects; assist with training.

Job description

ABOUT THE POSITION:

The Part Time User Services Associate works closely with other members of the User Services unit on core functions, which include providing outstanding user-centered customer service (in person and virtually), circulation duties, and contributing to the course readings program. While much of this work is done collaboratively, each User Services Associate will manage one or more of the core functions of the unit. This position plays an important role in staffing the library’s service points. As the only staff member in the building during some shifts, this position requires sound judgment in responding to user needs, addressing security and building issues, and in providing oversight and guidance to User Services student assistants.

Union: This position is represented by The Claremont Colleges Services Library Staff Federation AFT Local 6735. The employee in this position will be bound by the collective bargaining agreement.

COMPENSATION

Pay : The pay range for this position is $22.25-$23.00 per hour.

Benefits

• 10% retirement contributions after one year (no matching required)
• Tuition Remission and Professional Development funds
• Access to fitness facilities
• Generous time off including 11 paid holidays, up to 22 vacation days and 12 sick days per year, and a paid Winter Closure.
• Medical, Dental, Vision

Work Schedule :

The regular hours for this part-time position are 20 hours per week. Regular hours for this position during the academic semester are: Friday, 2:45-10:15pm; Saturday 5:15-10:15pm, Sunday 4:45pm-1:15am. Regular hours for this position during the Summer and school breaks: Thursday-Friday, 11:45am-6:15pm; Saturday, 9:45am-6:15pm. Some flexibility required to cover service points. The User Services Associate will be required to work one overnight shift of 1am-8am during finals week each semester when the Library is open 24/7. Hours may vary due to the needs of the unit or organization.

ESSENTIAL FUNCTIONS

User Services:

• Participate in the core functions of User Services, which include circulation, course readings (reserves), billing, lost/missing cycle, tech lending, and more. Adapt quickly to new and changing circumstances.
• Provide excellent customer service with a user-centered focus at the Library’s service points both in person and virtually. This may include night and weekend hours and opening/closing the building, depending on the shift.
• Maintain knowledge of library services and policies, and communicate them effectively to library users and other library staff. Share and provide feedback to improve our services, policies, and workflows.
• Provide basic reference support, helping users to find and use the Library’s resources.
• Learn the technology used by the Library, including library systems and apps., as well as printers, scanners, projectors, and tech lending equipment, and assist users with troubleshooting.

Stacks and Special Projects:

• Contribute to regular stacks maintenance workflows and special projects. This includes processing returns, sorting, reshelving, shelf-reading, shifting, and inventory.
• Provide training and guidance to User Services student assistants and communicate any issues to the User Services Student Supervisor in a timely manner.
• Serve on Library, TCCS, and TCC committees and interest groups, as assigned.
• Complete other tasks as assigned within User Services and in support of the Library’s strategic initiatives.
• Perform other related duties as assigned.

QUALIFICATIONS

Education/Training : Minimum one (1) year of higher education coursework or equivalent combination of education and work experience in a customer service-oriented environment.

Experience: One (1) year of customer service experience.

Other:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Knowledge, Skills, and Abilities :

• Excellent written and oral communication skills in English.
• Ability to build collaborative, effective working relationships.
• Demonstrated experience in Microsoft Office/Google Drive (preferably including Excel), library catalogs, and other relevant software and technologies.
• Ability to learn new services, policies, workflows, and technologies quickly, and transfer that knowledge to others. Flexibility in adapting to change and applying new information quickly.
• Outstanding organizational skills.
• Sound judgment and demonstrated ability to work independently to set and meet priorities.
• Detail oriented and demonstrated capacity for carrying out tasks in an accurate manner, and ability to check your own work for accuracy.
• Strong commitment to supporting diversity, equity, and inclusivity and fostering a welcoming environment for both colleagues and the public.
• Ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public context.
• Ability to follow directions from supervisors and provide clear directions to staff and student assistants.
• Ability to work harmoniously and as a team player, thrive in a team-based environment, and employ skill in fostering teamwork among others.

Preferred Qualifications:

• Experience in a public service unit of an academic or public library.

Physical Requirements:

• This position primarily performs work in an office environment and requires the ability to remain in a stationary position for extended periods while working at a computer.
• The role involves frequent use of a computer, keyboard, mouse, and other standard office equipment, as well as repetitive hand and wrist movements.
• The position requires the ability to communicate effectively in person, by telephone, video conference, and electronic communication; read and interpret printed and electronic documents; and exchangeaccurateinformation with employees, supervisors, and external partners.
• Occasional standing, walking, bending, reaching, and lifting, carrying, pushing, or pulling materials weighing up to 15 pounds may berequired, such as files, office supplies, or computer equipment.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

ADA & OSHA:

This job description defines the essential job duties of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position. The qualifications stated are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed in this job description.

Applicants requiring reasonable accommodation to the application/interview process should reach out to us via email at [e-mail] or via phone at (909) 607- 9603.

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.

ADA/OSHA:

This job description defines the essential job duties of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position. The qualifications stated are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed in this job description.

Applicants requiring reasonable accommodation to the application/interview process should reach out to us via email at [e-mail] or via phone at (909) 607- 9603.

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.