Part-Time Library Technical Assistant 1 – E.C. Scranton Memorial Library – Madison, CT

sjudlis; Madison (CT); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Company-paid holidays and PTO accrual

Job summary

The E.C. Scranton Memorial Library in Madison, CT is seeking a customer service oriented Circulation Clerk to handle check in/out, registration, holds, and inquiries. The role emphasizes accurate, friendly service to patrons of all ages and requires good computer skills and knowledge of library resources.

The position supports multiple service desks as needed. Hours are part-time with a 19.5-hour weekly schedule; the library offers holidays and accrual PTO.

Qualifications

• High school diploma or GED (college preferred)
• Computer skills, including keyboarding; basic knowledge of MS Word and Excel; familiarity with the Library’s online catalog, website, databases, and other electronic resources
• Capacity to perform detailed work consistently and accurately
• Ability to deal pleasantly and effectively with the public, including upset patrons
• Experience with III Sierra ILS, a plus

Responsibilities

• Check in and check out materials
• Register new patrons and provide orientation information
• Find and process holds and notify patrons when they are available
• Assist patrons in person and over the phone
• Collect fines for lost or damaged materials
• Perform other Circulation activities as assigned
• Help cover other service desks as needed

Skills

Oral and written communication

Interpersonal skills

Customer service

Computer skills

Attention to detail

Public interaction

Education

High school diploma or GED

Tools

MS Word

Excel

Library catalog

Databases

Job description

The E.C. Scranton Memorial Library in Madison, CT seeks a customer service-oriented, collaborative and flexible individual to join our team. The position includes circulation of books and other materials, one of the Library’s most important functions. Circulation staff members play a key role in library services by providing prompt, accurate, and friendly service. The successful candidate will have strong computer and technology skills; excellent oral and written communication and interpersonal skills; and the ability to provide exemplary customer service to patrons of all ages.

Essential Job Functions:

• Check in and check out materials
• Register new patrons and provide orientation information
• Find and process holds and notify patrons when they are available
• Assist patrons in person and over the phone
• Collect fines for lost or damaged materials
• Perform other Circulation activities as assigned
• Help cover other service desks as needed

Qualifications:

• High school diploma or GED (college preferred)
• Computer skills, including keyboarding; basic knowledge of MS Word and Excel; familiarity with the Library’s online catalog, website, databases, and other electronic resources
• Capacity to perform detailed work consistently and accurately
• Ability to deal pleasantly and effectively with the public, including upset patrons
• Experience with III Sierra ILS, a plus

Hours and Schedule:

A base of 19.5 hours per week, including Monday, Tuesday, Wednesday 9:00 -1:00, Thursday evenings 4:00 – 8:00 and a weekend rotation.

Benefits & Compensation:

• Salary is $17.58/hr.
• Company-paid holidays and PTO on an accrual basis