Part-Time Library Assistant II - Powder Springs

Cobb County Government; Powder Springs (GA); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

Cobb County Government’s Powder Springs Library is seeking a part-time Library Assistant II to deliver excellent customer service at the circulation and reference desks. You will assist patrons with accounts, computers, digital resources, and readers' advisory, and help with shelving materials.

The role supports Youth Services with programs, crafts, displays, and outreach, while handling check-ins/outs using the automated system and helping with general library operations.

Qualifications

• Bachelor's degree required; plus one year of customer service or related experience.

Responsabilités

• Provide customer service at circulation and reference desks; assist patrons with accounts and library resources.
• Assist with shelving materials and keeping shelves organized.
• Support Youth Services Librarian with youth programs, crafts, displays and outreach.

Connaissances

Customer service

Communication skills

Patience with patrons

Team collaboration

Computer skills

Formation

Bachelor's degree

Outils

Automated circulation system

Description du poste

This part-time Library Assistant II position is located at the Powder Springs Library, a community library within the Ford Center Campus in downtown Powder Springs. The successful candidate will provide excellent customer service across all ages at the circulation and reference desks assisting patrons with accounts, public computers, digital resources, and readers' advisory, as well as processing and shelving materials. This position actively assists the Youth Services Librarian with preparing and executing youth programs, making crafts, creating promotional flyers and displays, and supporting community outreach.

This position works 18 hours per week, including nights and weekends (scheduled to work every other Saturday), plus an additional 4 hours (1:00–5:00 p.m.) on scheduled Sundays.

Provides customer service to library patrons and the public: greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, city information and directions, or other issues; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with the use of various library equipment in assigned area.

Returns library books and materials to appropriate shelving areas: shelves or places materials in appropriate order; reads labels to ensure materials belong to assigned branch and are arranged in proper order; and locates materials and searches for missing materials as needed.

Checks library materials in and out: operates the library's automated circulation system to charge, discharge, and renew books; counts paperbacks checked out; retrieves books from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects for routing slips or other identification prior to shelving; routes books to other locations as appropriate; sorts and arranges materials on book carts for shelving; and separates new books for display.

Performs general tasks related to library operations, which may include sorting and organizing donated paperbacks and other materials, moving book carts, maintaining general appearance of library, cleaning counters, watering plants, or running various errands.

Monitors inventory levels of library supplies: initiates requests for new or replacement materials.

Answers the telephone: provides information and assistance; takes and relays messages or directs calls to appropriate personnel; and returns calls as necessary.

Provides computer and reference assistance to library patrons: assists patrons in finding required information; instructs patrons in use of various library systems and resources; suggests appropriate internal and external resources for queries; and conducts informal training, as needed.

Performs other related duties as assigned.

Minimum Qualifications

Bachelor's degree is required; supplemented by one year of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred Qualifications

• Excellent interpersonal, communication, and customer service skills, with a genuine enjoyment of working with patrons of all ages.
• Demonstrated enthusiasm and experience working with children and teens, including assisting with programs, crafts, displays, and outreach.
• Strong collaborative skills for working closely with a service desk team, paired with high personal accountability, self-motivation, punctuality, and reliability.
• Great computer skills and a willingness to assist patrons with basic technology needs, including public computer navigation, email, downloading, scanning, printing, and digital resources.
• Previous library or public-facing customer service experience.

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.