Part Time Library Assistant

Wake County; Raleigh (NC); On-site; USD 35,000 - 41,000; Part time

Job summary

Wake County Public Libraries (WCPL) seeks a Library Assistant to serve the community at Green Road Library in Raleigh, NC. You will help patrons discover books and resources, promote programs, and provide friendly, knowledgeable service that makes visitors feel welcome.

The role emphasizes customer interaction, assistance with technology, and support for children's programming, with a regular 20-hour weekly schedule and rotating shifts. A strong interest in learning is valued.

Qualifications

• Associate's degree is required.
• No specific experience is required.
• Equivalent education and experience are accepted.
• Please include ALL prior work experience on your application and resume.

Responsibilities

• Provide outstanding customer service at service desks.
• Assist patrons in locating materials and understanding library policies.
• Promote programs, services, and initiatives to patrons.
• Offer readers' advisory and reference assistance for books and digital resources.
• Provide basic computer help and assist with printing, copying, and email.
• Guide customers in using digital collections and online catalog.
• Collaborate with managers and colleagues to ensure smooth daily operations.

Skills

Customer Service

Interpersonal skills

Technology skills

Reading recommendations

Education

Associate's degree

Equivalent education and experience

Tools

MS Office

Google Docs

Job description

What You'll Be Doing

Serve Your Community as a Library Assistant at Green Road Community Library!

Be the heart of daily library service as a Library Assistant, where you'll help community members discover books and resources, learn new skills, and feel welcome every time they walk through the door. As a vital member of our public service team, you will create positive experiences that spark curiosity, foster learning, and strengthen connections across our community.

Key Responsibilities of a Library Assistant:

Provide Outstanding Customer Service

• Work directly with the public at service desks, greeting customers with warmth and professionalism
• Assist patrons in locating materials, navigating the library, and understanding library policies

Connect Customers with Library Resources

• Issue new library cards and help patrons access their accounts
• Promote library programs, services, and initiatives during customer interactions
• Offer readers' advisory and reference assistance to help patrons find books, information, and digital resources

Support Technology and Digital Literacy

• Provide basic computer help, including assisting customers with printing, copying, and email
• Guide customers in using our digital collections and online catalog

Collaborate with Your Team:

• Work closely with managers and colleagues to ensure smooth daily operations

• Contribute to a positive, supportive environment focused on exceptional service and community engagement
• Assist librarians in preparing materials, setting up spaces, and supporting program delivery to help create welcoming and enriching program experiences

Current opportunities are at the following locations:

Community Libraries

Green Road Community Library

4101 Green Road

Raleigh, NC 27604

Schedule:

Week 1:

Sunday: 12:00 - 5:00 pm

Monday: 4:00 - 9:00 pm

Thursday: 4:00 - 9:00 pm

Friday: 1:00 - 6:00 pm

Week 2:

Monday: 5:00 - 9:00 pm

Thursday: 5:00 - 9:00 pm

Friday: 2:00 - 6:00 pm

Saturday: 9:00 am - 6:00 pm

*Please note that Library Assistants hired into these positions must have a strong interest and willingness to learn children's programming

*Part-time Library Assistants generally work a combination of morning, afternoon, and evening hours with a regular Saturday and Sunday rotation (may vary by location)

https://www.wake.gov/departments-government/libraries/about-wcpl/jobs-careers-wcpl/library-positions

The person selected for this position must undergo a successful criminal background check and education verification, as well as submit fingerprints to the State Bureau of Investigation for a secondary criminal history record check.

About Our Team

Wake County Public Libraries (WCPL), a division of Community Services, has the distinction of being one of the largest and busiest library systems in NC. The system operates eight regional libraries, thirteen community libraries, two specialty libraries, and a bookmobile. It circulates over ten million books a year and welcomes two to three million visitors annually. WCPL is proud of its excellent customer service and award-winning programs. It creates experiences that engage people of all ages and backgrounds in Wake County.For more information about WCPL programs, services, and positions, please visit:www.wake.gov/librarieshttps://www.wake.gov/departments-government/libraries/about-wcpl/jobs-careers-wcpl/library-positions-descriptions

The Basics (Required Education and Experience)

• Associate's degree
• No specific experience required
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Public Library experience working on a service desk
• Customer Service or Bookstore experience
• Experience working directly with children, for some locations
• For some locations, Spanish-language skills desired

How Will We Know You're 'The One'?

• Enjoys working with people and excels at providing customer service
• Possesses excellent interpersonal and communication skills
• Is energetic, motivated, and takes initiative
• Is detail-oriented, flexible, and adaptable to change
• Has great technology skills (ex. Internet, MS Office (Word, Excel), Google Docs) and learns new technologies quickly
• Loves books and reading; good working knowledge of reading trends and popular titles for adults and youth and has the ability to recommend titles and author

About This Position

Location: Green Road Library Raleigh, NC 27604

Employment Type: Regular

Work Schedule: 20 hrs. per week, combo days, evenings, and regular weekend rotation

Hiring Range: 25.34 - 30.10

Market Range: 25.34 - 30.10

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/28/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.