Child Protective Services Supervisor

Wake County; Wake Forest (NC); On-site; USD 69,000 - 94,000; Full time

Job summary

Wake County Department of Social Services in North Carolina is seeking a qualified social service professional to join our Child Welfare team. The role involves coordinating intake, ensuring timely documentation, monitoring risk levels, and guiding staff through policy and case decisions to support families and children.

You'll participate in weekly meetings, provide training, and help visit families across assigned locations.

Qualifications

• Masters degree in Social Work (MSW)
• Three years experience in counseling or social work
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

Responsibilities

• Assist with the task of assigning A/N/D reports to CPS social workers daily by reading the reports and consulting with the manager when necessary
• Ensure required documentation is signed appropriately and timely and uploaded into OnBase, and ensure social workers are knowledgeable regarding current and revised policies, protocols, statutes, etc
• Ensure that social workers are assigning the appropriate risk level based on the care parents/caretakers provide for their children when a new report is initiated and throughout the life of the case
• Ensure social workers grow by having them attend mandatory trainings throughout the year for the county and state
• Conduct weekly meetings with the CPS assessors and semimonthly meetings with the in-home workers to staff cases for guidance and case decisions

Skills

Interpersonal skills

Communication skills

Driver's license

Education

MSW

Job description

What You'll Be Doing

Wake County Child Welfare currently serves over 700 children in our foster care system.

Essential Functions

• Assist with the task of assigning A/N/D reports to CPS social workers daily by reading the reports and consulting with the manager when necessary
• Ensure required documentation is signed appropriately and timely and uploaded into OnBase, and ensure social workers are knowledgeable regarding current and revised policies, protocols, statutes, etc
• Ensure that social workers are assigning the appropriate risk level based on the care parents/caretakers provide for their children when a new report is initiated and throughout the life of the case
• Ensure social workers grow by having them attend mandatory trainings throughout the year for the county and state
• Conduct weekly meetings with the CPS assessors and semimonthly meetings with the in-home workers to staff cases for guidance and case decisions

Candidate Requirements

The acceptable candidate must have a valid driver’s license and ability to drive to various locations to visit families and maintain appointments.

About

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

Required

• Masters degree in Social Work (MSW)
• Three years experience in counseling or social work
• Valid Driver's License and \"safe\" driving record
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Knowledge of Child Welfare policy
• Ability to train and support staff
• Ability to provide guidance and coach staff
• Excellent interpersonal and soft skills to interact with staff, peers, leadership and community partners

How Will We Know You're 'The One'?

• Ability to have conflict resolution skills, and the ability to help staff engage non-voluntary clients
• Possess excellent interpersonal and communication skills
• Ability to build and maintain positive, productive relationships with the community, peers, colleagues, and management teams (to include operational managers, consultants, providers and suppliers)
• Ability to use data, research, policy, and inter-personal skills to effectively and efficiently supervise a team
• Ability to assess processes, provide best practice improvements, and facilitate change management
• Highly developed communication and interpersonal skills
• Problem-solving skills that are creative and innovative, but within compliance of State policy and practice
• Ability to manage multiple competing priorities
• Strong sense of accountability and demonstrates initiative

About This Position

Location: Northrn Regional Center Wake Forest, NC 27587

Employment Type: Regular

Work Schedule: Mon-Fri 8:30 am - 5:15 pm - flexibility required

Hiring Range: 69,421 - 93,720 Commensurate with Experience

Market Range: 69,421.00 - 118,020.00

Posting Closing Date: 7:00 pm on 8/28/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.