Customer Service Specialist - Internal Only

Wake County; Cary (NC); On-site; USD 35,000 - 40,000; Full time

Job summary

Wake County Health and Human Services (WCHHS) at the Western Regional Center in Cary, NC is seeking a regular full-time customer service oriented position. The role focuses on welcoming clients, handling inquiries, and registering individuals for services within the Public Health and Social Services framework.

Location is HSC Weatherbridge Cary, hours are Mon–Fri 8:30 am–5:15 pm. Hiring range is $25.70–$28.83 hourly with a market range of $25.70–$31.96. Posting closes 7:00 pm on 8/28/2026.

Qualifications

• High school diploma or GED required.
• One year of job-related experience (customer service, medical records, medical office) preferred.
• Equivalent education and experience accepted.
• Bilingual (preferred).

Responsibilities

• Greet clients entering the WRC.
• Provide customer service support to visitors and callers.
• Assess client needs, register for services, and update records.
• Answer calls, schedule appointments, screen and route calls, refer to resources.
• Register patients for clinic services.
• Scan documents into patient chart and perform daily audits.

Skills

Customer service

Attention to detail

Teamwork

Communication

Confidential information

Education

High school diploma or GED

One year of job-related experience

Equivalent education and experience accepted

Job description

What You'll Be Doing

This is an internal job posting open to Wake County government employees, contractors and temporary employees only.

At the Western Regional Center (WRC) we are passionate and eager to help change the lives of our clients and help build a thriving community for all. We actively work with community partners to provide services to clients and to build better relationships in the process. The Western Regional Center allows citizens to have access to needed, quality services that are community-based and in one convenient location. The WRC is one of the county’s strategies to deliver services in coordination with a network of community partners including local municipalities, schools, faith-based, and civic organizations.

The Primary Duties Of This Role Include

• Receive and greet clients as they enter the WRC building
• Provide a broad range of customer service support to visitors and callers
• Assess client needs, register them for services, and update client records
• Answer phone calls, schedule appointments, screen, and route calls, maintain a working knowledge of all programs in Wake County, answer questions and refer callers to appropriate internal and external resources and services
• Register patients for clinic services
• Scan all documents including consents, insurance card copies, photo IDs, and other documents into the patient chart
• Perform daily audits for any information scanned into records
• Provide operational support to county program services primarily, Public Health and Social Services, but not limited to this department

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a few special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing innovative and exciting enhancements to our services to ensure Wake County is the healthiest place to live.

Required

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience (i.e. customer service, medical records, medical office)
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Exceptional customer service skills
• Customer service experience in a fast-paced social service, health care or office environment
• Familiarity and experience with social services programs
• Administrative experience in a healthcare setting working with healthcare records including electronic medical records
• Cash handling experience
• Experience acting as the first point of contact for a company or agency
• Bilingual
• Experience working in a Wake County Regional Center
• Experience supporting Wake County Public Health and Social Services divisions

How Will We Know You're 'The One'?

• Excellent customer service skills
• Attention to detail and accuracy
• Ability to serve and meet the needs of a high number of clients
• Ability to adapt quickly to a variety of changing work demands
• Ability to handle confidential and sensitive information in a professional manner
• Ability to communicate effectively and work as a member of a team
• Detailed knowledge of the programs and services that are represented at the Western Regional Center and a basic knowledge of other county departments/programs and resources

About This Position

Location: HSC Weatherbridge Cary, NC 27513

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15pm

Hiring Range: 25.70 - 28.83

Market Range: 25.70 - 31.96

Posting Closing Date: 7:00 pm on 8/28/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two‑time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four‑year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at‑large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well‑managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best‑Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.