Part-Time Leasing Specialist

Balfour Beatty Communities; Richardson (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health Spending Accounts

Company paid life insurance

401K with employer matching

Robust PTO including sick, holidays, &

Volunteer days

Disability & parental leave

Job summary

Balfour Beatty Communities is seeking a Leasing Specialist in Richardson, TX to provide marketing, sales, and customer service support for prospective residents and to execute a community marketing plan. You will manage leads, screen applicants, prepare lease paperwork, and help maintain high occupancy through effective marketing and resident outreach.

Ideal candidates have a sales and customer service mindset, strong communication skills, and experience with property management software like

Qualifications

• High School diploma or GED required.
• Associate degree in a business-related field or communications preferred.
• Minimum of 1 year of experience in customer service.
• Leasing experience preferred.
• Solid computer skills including Microsoft Office and Entrata.
• Solid customer service, and strong oral and written communication skills.
• Ability to multitask and manage multiple priorities.
• Active and valid driver's license required.

Responsibilities

• Provides sales focus on prospective and current residents throughout the leasing process.
• Coordinate leasing activities via phone, email, and in person with enthusiasm.
• Manage leads in Yardi and follow up with prospects; screen and approve applicants per policy and Fair Housing laws.
• Prepare lease documents, addenda, and move-in packages.
• Describe community amenities and match them to resident needs.
• Open/close models and ensure units are rent-ready with clean presentation.
• Assist with creating and executing the marketing plan for the community.
• Market internally and externally to maintain high occupancy targets.
• Create social content to showcase lifestyle at the community via photos/videos/written word.
• Ensure smooth resident transitions from contact to residency and address service requests promptly.

Skills

Sales focus

Customer service

Communication skills

Multitasking

Driver's license

Education

High School diploma or GED

Associate degree (business/communications)

Tools

Yardi

Microsoft Office

Entrata

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits:

• Discretionary bonuses


• Medical and Dental Insurance 1st of the month following employment


• Health, Flexible Spending and Dependent Care Accounts


• Company paid life insurance


• 401K plan with employer matching


• Robust PTO to include, sick, floating holidays, vacation, and personal days


• 2 Volunteer Days per year


• Company paid short-term and long- term disability, parental leave.


• And more!

About the role

The Leasing Specialist provides marketing, sales, and customer service support to prospective residents. The position is also involved in the planning and executing of a community marketing plan.

What you'll be doing

• Provides strong sales focus on each prospective and current customer.


• Must be enthusiastic and efficient in coordinating the entire leasing process. Must meet and greet every customer via phone, email and personally interact with enthusiasm.


• Responsible for managing leads from applicable software platform (Yardi) as well as follow-up in a consistent manner with all prospects. Screens and approves qualified applicants in accordance with Company policies and Fair Housing regulations and local laws. Must compile and organize all paperwork including entering applications into property management software system, preparing Lease, all associated addendum and move-in package.


• Be knowledgeable of product in the community to fit the prospective customer's needs, providing description of community amenities.


• Be confident in asking each qualified customer to become part of our community.


• Open and close all models daily, mini-models and "show units. Conducts pre-showing inspections to ensure all units are rent ready for the day and performs freshen up cleaning as needed.


• Assist with creating marketing plan/strategy for the assigned community.


• Marketing done both internally and externally to attract new occupants. Network marketing, outreach marketing and internal marketing required to keep a minimum of 95% occupancy. Updating all marketing material through ILS and Websites and BBC Marketing Department.


• Create all content for social media and communication on platforms to engage consumers and narrate the lifestyle and experience of living at the community through photography, videography and the written word.


• Assists with maintaining a positive resident experience from initial contact through residency to move-out. Monitor Customer Service Scores


• Attends, participates, and assists with LifeWorks events.


• Provides new residents a smooth transition to their new community. Clearly explain the leasing and move-in process with each prospect, so they know exactly what to expect and to ease their stress of the move-in.


• Monitors and maintains availability of units and contacts residents when units become available in accordance with policies and procedures


• Answers phones promptly and courteously as well as assist current residents with their needs and follows up to ensure work orders completed by the maintenance staff meet the resident's satisfaction swiftly and accurately, if applicable.


• On Call as needed to cover for 24/7 coverage

Who we're looking for

• High School diploma or GED required


• Associate degree in a business-related field or communications preferred


• Minimum of 1 year of experience in customer service atmosphere


• Preference will be given to candidates who have leasing experience


• Solid Computer skills including Microsoft Office Experience and Entrata Experience preferred.


• Solid Customer Service


• Solid Oral and Written Communication Skills


• Ability to multitask.


• Must have an active and valid driver’s license

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

#LI-BBcommunities

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law