Part-Time Leasing Agent

Richmark Property Management; Glenwood Springs (CO); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Richmark Property Management in Glenwood Springs, CO is seeking a leasing consultant to drive traffic, lease units, and deliver outstanding customer service. You will be 100% front-facing, generating interest, showing properties, and guiding residents from tour to lease.

Responsibilities include lead response, scheduling, occupancy goals, and maintaining knowledge of unit availability, pricing, and community information.

Formación

• Customer service experience
• At least 6 months experience in apartment leasing or hospitality preferred
• High school diploma or equivalent required
• Drivers license required

Responsabilidades

• Manage incoming leads with property management software and respond quickly
• Be knowledgeable about unit availability, pricing, and property information
• Strive to meet occupancy goals and lease targets
• Host tours and greet visitors in a professional, welcoming manner
• Resolve resident inquiries and escalate issues to site management as needed
• Engage residents and plan events to foster a sense of community

Conocimientos

Customer service

Communication skills

Sales conversion

MS Office proficiency

Weekend availability

Educación

High school diploma or equivalent

Herramientas

MS Office Suite

Descripción del empleo

Description

Position Summary:

The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

Pay:

$21

Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.
• Other duties as assigned

Requirements

Required Skills/Abilities:

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
• Experience in social media and technology
• Proficiency in converting phone calls to appointments and appointments to leases (Sales)
• Ability to act independently and make decisions
• Excellent verbal and written communication skills
• Flexibility to work weekends, overtime, and other unscheduled times as required
• Work hours will be determined with the direct supervisor; however, Saturdays are a required workday

Supervisory Responsibilities:

• This position does not have supervisory responsibilities

Education and Experience:

• Customer service experience
• At least 6 months experience in the apartment, leasing, or hospitality industry preferred
• High school diploma or equivalent combination of education required
• Drivers license required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.