Part-time Learning Support Assistant

Blackhawk Technical College; Janesville (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading educational institution seeks support for its Learning Support Department, focusing on ELL and GED programs. This role involves assisting students, managing registrations, and providing resources in a collaborative environment. Candidates with an Associate Degree or equivalent experience are strongly encouraged to apply.

Qualifications

• Associate degree or equivalent education and work experience required.
• Two years of relevant occupational experience needed.
• Microsoft Office Suite proficiency preferred.

Responsibilities

• Assist with intake and registration paperwork for ELL and GED students.
• Serve as point of contact for students and connect them with resources.
• Proctor TABE tests for ELL students at outreach sites.

Skills

Customer service skills

Computer skills

Confidentiality management

Project management

Diversity interaction

Communication skills

Education

Associate Degree in Office Technology

Proficiency in Microsoft Office Suite

Job description

Overview

Position provides support to the Learning Support Department, overseeing day-to-day activities supporting ELL and GED/HSED programs. Assist in the Learning Center with GED/HSED students and testing AEFL students. The role offers support in the afternoon and early evening hours, averaging 24 hours per week from August to May, with reduced hours during summer.

This position will be open until filled, with a first review date of June 23, 2025. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Responsibilities

• Assist with intake of new ELL and GED students.
• Create TABE tickets and help students complete registration paperwork.
• Assist GED/HSED and ELL students interested in attending BTC program classes by connecting them with appropriate resources.
• Assist GED students in the Learning Center with Aztec Learning Software by helping them login and navigate the program.
• Serve as the point of contact for students interested in ELL or GED/HSED, explaining available programs and scheduling initial testing.
• Return voicemails and emails regarding programs and courses.
• Travel to outreach sites to proctor TABE tests for ELL students.

Qualifications

Knowledge, Skills & Abilities:

• Excellent computer skills, including MS Office software and database management tools.
• Strong customer service skills through in-person, phone, and written communication.
• Ability to manage sensitive and confidential information.
• Ability to handle multiple projects effectively in a dynamic environment with frequent interruptions.
• Work effectively both independently and as part of a team.
• Ability to interact with diverse populations.
• Experience or familiarity with post-secondary education.
• Excellent oral and written presentation skills.

Education & Experience:

• Associate Degree in Office Technology or equivalent education and work experience.
• Two years of related occupational experience.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) or certification in Microsoft Office.

Blackhawk Technical College does not offer H-1B or other work visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization during employment.