Part-Time Lead Customer Service Agent

Envoy Air Inc; Buffalo (NY); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Flight privileges

Training and development programs

Health and life benefits

Job summary

Envoy Air Inc. is hiring in New York for a customer service role within the airline network. You will provide friendly service, assist with ticketing and baggage operations, and help passengers from check-in to boarding, while promoting travel with the American Eagle/AA network.

The position requires a high school diploma or GED, English proficiency, and the ability to work varied shifts. Flight privileges, development programs, and health/life benefits are offered.

Qualifications

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid REAL ID-compliant driver's license; or travel authority as required
• Willing to work rotating shifts including days, nights, holidays, weekends
• Able to carry up to 75 lbs. and assist passengers with baggage
• Must read/write/speak English fluently
• Spanish language skills helpful in some locations
• 1 year of customer service experience preferred
• Experience with Word and Excel preferred

Responsibilities

• Provide efficient, friendly service to customers
• Promote and sell air travel with American Eagle and American Airlines or contracted carriers
• Prepare itineraries, compute fares, issue refunds, issue tickets, check baggage, collect excess baggage charges
• Escort passengers from the terminal to the aircraft
• Handle reservations, standbys, luggage, cabin availability, and in-flight supplies
• Determine flight close-out times and complete flight-related forms
• Support training, scheduling, and daily operations
• Maintain inventory and supplies
• Prepare customer correspondence and reports, investigate discrepancies
• Assist management with administrative duties as needed
• May encounter engine fumes, emissions, dust and noise
• Stand, type, bend, climb stairs; lift baggage up to 75 lbs
• Meet arriving aircraft and operate jet-bridge; observe surrounding area

Skills

Customer service

Communication

Interpersonal skills

Leadership

Word & Excel

Education

High school diploma, GED, or international equivalent

Tools

Word

Excel

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network


• Training and development programs to take your career to the next level


• Comprehensive health and life benefits (subject to location

***NEW PAY RATE - $18.08 / HR***

Responsibilities

How will you make an impact?

Responsibilities

• Provide efficient, friendly service to all of our customers


• Promote and sell air travel withAmerican Eagleand American Airlines and/or one of our contracted carriers


• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges


• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times


• Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies


• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy


• Conduct agent observations and associate activities


• Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation


• Maintains supplies and inventory control logs


• Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports


• Assist management in the completion of administrative duties and to acts as a company representative when assigned


• In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise


• Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day


• Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning


• Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs


• It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area


• Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting

Qualifications

Who are we looking for?

Requirements

• Minimum age:18


• High school diploma, GED, or international equivalent


• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.


• Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off


• Flexible to work additional hours with short notice when operationally necessary


• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.


• Must be customer focused, detail oriented, and interested in the airline industry


• Must be comfortable working with computers and ability to learn new computer programs


• Must be able to read, write, fluently speak, and understand the English language


• Possess the legal right to work in the United States


• Demonstrated ability to communicate verbally and in writing


• Strong organizational, interpersonal, negotiation, and leadership skills preferred


• Above average attendance preferred


• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred


• One year of customer service experience preferred


• Prior training and/or curriculum development experience preferred


• Experience using Word and Excel preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

#EnvoyOversight