Part Time Lakeland College Student Teller

Cardinal Credit Union; Willoughby (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

Cardinal Credit Union in Willoughby is seeking a part-time position for current Lakeland Community College students to assist members with financial transactions. Responsibilities include processing transactions, answering inquiries about products, and ensuring member satisfaction.

Candidates must have at least six months of customer service and cash handling experience, as well as sales/referral experience. This role emphasizes accuracy and professionalism in a fast-paced environment.

Qualifications

• Minimum of six months of customer service experience required.
• Minimum of six months of sales/referral experience required.
• Must be a current Lakeland Community College Student.

Responsibilities

• Receives and processes member financial transactions.
• Answers questions about products and services.
• Other duties as assigned.

Skills

Customer service experience

Cash handling experience

Sales/referral experience

Education

Current Lakeland Community College Student

Job description

Role

Part‑time position for a current Lakeland Community College Student to assist members with financial transactions, such as paying and receiving cash and other negotiable instruments, and to increase the acquisition of memberships and member awareness concerning credit union products and services.

Major Duties and Responsibilities

• 50% Receives and processes member financial transactions, including deposits, withdrawals and loan payments; balances cash drawer and makes settlement of daily activity; welcomes members and provides routine information concerning credit union products and services and directs members to the appropriate department for specific information.
• 45% Answers questions about products and services and refers problems that are beyond their authority to the Branch Manager; identifies cross‑sell opportunities and cross‑sell services to members through in‑person transactional sessions, as well as by telephone and outbound calls.
• 5% Other duties as assigned.

Expectations

1. Provide friendly, professional, personal service to all members.
2. Balance at least 90% of transactions, being no more than $5.00 off and with total outage not to exceed $50.00 in a 3‑month period.
3. Strive for transaction posting accuracy, measurement to be determined by department manager and to be measured in employee performance evaluation goals.
4. Meet the minimum established incentive goals each month.
5. Maintain a dependable record of attendance and timeliness.
6. Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.

Requirements

Knowledge and Skills:

• Experience: Minimum of six months customer service and cash handling experience is required.
• Experience: Minimum of six months sales/referral experience that includes providing related products and service options to customers is required.
• Education: Must be a current Lakeland Community College Student.