Part-Time Key Holder & In-Store Leader

ThirdLove; Franklin Square (NY); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Competitive salary

Paid Time Off

Discounted and free products

Job summary

ThirdLove is seeking a Part Time Key Holder to lead the frontline in-store experience and support Store leadership with opening/closing tasks and daily operations in a fast-paced, customer-focused environment.

The role mentors team members on service behaviors, elevates client engagement, and ensures smooth execution across sales, fitting, and clienteling. ThirdLove’s values of body confidence and inclusion guide daily work and hours may include weekends.

Qualifications

• 1-2 years of retail experience, preferably in a leadership or elevated associate role
• Strong communication skills and the ability to lead by example in a client-facing environment
• Comfort with retail KPIs and desire to improve performance through service and product knowledge

Responsibilities

• Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol.
• Support fit consultations, product education, and conversion through proactive, client-focused behaviors.
• Coach team members during shifts to refine selling language, service posture, and product confidence.
• Assist in executing store-level loyalty, clienteling, and appointment initiatives.
• Serve as Manager-on-Duty when scheduled, leading team huddles and ensuring smooth shift transitions.
• Support daily zoning and break schedules to ensure optimal floor coverage and client support.
• Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day.
• Identify and elevate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.
• Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness.
• Support inventory tasks such as transfers, cycle counts, and damages as assigned.
• Ensure promotional signage, floor moves, and merchandising standards are accurately maintained.
• Assist in keeping the back-of-house organized, efficient, and brand-right.

Skills

Retail experience

Leadership

Job description

ThirdLove is seeking a Part Time Key Holder to lead the frontline in-store experience and support Store leadership with opening/closing tasks and daily operations in a fast-paced, customer-focused environment.

The role mentors team members on service behaviors, elevates client engagement, and ensures smooth execution across sales, fitting, and clienteling. ThirdLove’s values of body confidence and inclusion guide daily work and hours may include weekends.