Full-Time Key Holder & Team Coach

Thirdlove; Brookline (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Discounted and free products

Job summary

ThirdLove is hiring a Full Time Key Holder to operate as frontline leader delivering the ThirdLove in-store experience, supporting the Store Manager with opening/closing duties and daily operations.

You will mentor on the floor, model service behaviors, and ensure smooth execution across sales, fitting, and client engagement, bringing emotional intelligence, product knowledge, and brand values to every shift.

Qualifications

• 1–2 years of retail experience, preferably in a leadership or elevated associate role.
• Strong communication skills and the ability to lead by example in a client-facing environment.
• Comfort with retail KPIs and desire to improve performance through service and product knowledge.
• Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays).
• Passion for ThirdLove’s mission of body positivity, inclusive sizing, and confidence through comfort.
• Ability to move and lift up to 25 lbs and stand for long periods during shifts.

Responsibilities

• Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol.
• Support fit consultations, product education, and conversion through proactive, client-focused behaviors.
• Coach team members during shifts to refine selling language, service posture, and product confidence.
• Assist in executing store-level loyalty, clienteling, and appointment initiatives.
• Serve as Manager-on-Duty when scheduled, leading team huddles and ensuring smooth shift transitions.
• Support daily zoning and break schedules to ensure optimal floor coverage and client support.
• Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day.
• Identify and elevate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.
• Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness.
• Support inventory tasks such as transfers, cycle counts, and damages as assigned.
• Ensure promotional signage, floor moves, and merchandising standards are accurately maintained.
• Assist in keeping the back-of-house organized, efficient, and brand-right.

Skills

Retail leadership

Customer service

Communication

Team coaching

Job description

ThirdLove is hiring a Full Time Key Holder to operate as frontline leader delivering the ThirdLove in-store experience, supporting the Store Manager with opening/closing duties and daily operations.

You will mentor on the floor, model service behaviors, and ensure smooth execution across sales, fitting, and client engagement, bringing emotional intelligence, product knowledge, and brand values to every shift.