Entry-Level IT Support Technician (Tier I)

TIRE CREW; Virginia Colony (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is seeking an IT Support Tier I to be the first point of contact for end users in a California-based environment. You will troubleshoot desktops, laptops, and mobile devices, and support Windows, macOS, M365, and Google Workspace.

Your role includes password resets, MFA enrollment, Active Directory, and assisting with network issues, printers, and user onboarding. Join a team committed to excellent customer service and professional IT operations.

Qualifications

• Associate degree or equivalent experience in IT or related field.
• 1–2 years IT helpdesk or desktop support preferred.
• Familiarity with Microsoft 365, AD, and SaaS tools.
• Strong Windows/macOS knowledge and basic networking basics.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Troubleshoot desktops, laptops, peripherals, and mobile devices.
• Support Windows and macOS, Microsoft 365, Google Workspace, and common apps.
• Reset passwords, configure MFA, and manage basic AD access.
• Assist with VPN, network issues, and printer setup.
• Document requests and resolutions in the ticketing system.
• Escalate unresolved issues per procedures.

Skills

Customer service

Communication

Time management

Troubleshooting

Onboarding support

Education

Associate degree

Tools

Microsoft 365

Active Directory

SaaS tools

Job description

Big Brand Tire & Service is seeking an IT Support Tier I to be the first point of contact for end users in a California-based environment. You will troubleshoot desktops, laptops, and mobile devices, and support Windows, macOS, M365, and Google Workspace.

Your role includes password resets, MFA enrollment, Active Directory, and assisting with network issues, printers, and user onboarding. Join a team committed to excellent customer service and professional IT operations.