Part-Time Instructional Support Specialist

Ozarks Technical Community College; Springfield (MO); On-site; USD 25,141,000 - 28,241,000; Part time

Job summary

Ozarks Technical Community College seeks a Part-Time Instructional Support Specialist to assist faculty and students with educational technologies, including the LMS. Responsibilities include reception, phone support, and processing service requests, both in person and online.

The role requires an associate degree or higher, familiarity with Canvas/Blackboard, and the ability to work independently or in a team. Some after-hours and weekend availability may be needed.

Qualifications

• Associate degree or higher in progress from a regionally accredited institution.
• Experience with learning management systems (Canvas, Blackboard) desired.
• Strong communication and ability to work independently or in a team.
• Experience supporting online classes and instructional technologies.

Responsibilities

• Provide frontline coverage and instructional support to faculty, students, and visitors, in person and virtually.
• Support LMS, publisher integrations, and online proctoring; track data as needed.
• Manage walk-in reception, answer phones, and handle service requests via the online queue.
• Travel occasionally and provide after-hours or weekend support when needed.
• Assist with trainings and content development as directed.
• Perform duties with minimal supervision and maintain exemplary attendance.

Skills

LMS knowledge

Communication

Teamwork

Microsoft Office

Customer service

Problem solving

Education

Associate degree

Bachelor's degree (preferred)

Tools

Canvas

Blackboard

Teams

Online proctoring tools

Job description

JOB TITLE: PART-TIME INSTRUCTIONAL SUPPORT SPECIALIST

DEPARTMENT: OTC ONLINE

Rate of Pay: $18.00 PER HOUR

FLSA: NON-EXEMPT

IMMEDIATE SUPERVISOR: Director of Instructional Support

SCHEDULE DETAILS: Part-Time (not to exceed 19.5 hours weekly)

Position Summary

This position provides frontline support to faculty, students, and other visitors, both in-person and virtually, ensuring the effective use of educational technologies, including the college’s learning management system and related tools. The role involves managing walk-in reception, answering phones, and handling service requests through the department's online email queue.

Essential Job Duties

• Provide frontline departmental coverage and both physical and virtual instructional support to faculty, students, and other visitors.
• Provide support to users with the college’s learning management system, related technologies, publisher integrations, and online proctoring, while tracking relevant data as needed.
• Manage walk-in reception, answer phones, and complete service requests through the department's online queue.
• Support and direct departmental guests and inquiries as appropriate, providing additional support after hours, on weekends, and during peak times as needed.
• Facilitate instructor or student training and other programming as directed. Assist with content development as assigned.
• Make presentations or provide training at OTC locations, other venues, and virtually as requested. Travel occasionally and perform duties outside of normal business hours as needed.
• Handle special projects as assigned.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe, professional manner with minimal supervision.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending departmental or college functions, serving on committees, and attending community events.

Required Knowledge, Skills & Abilities

• Associate degree or actively pursuing an associate degree or higher from a regionally accredited institution of higher learning.
• Ability to identify and support the needs of learners and instructors.
• At least one year of experience working with a learning management system such as Canvas, Blackboard, or other.
• Experience with online classes and familiarity with instructional technologies.
• Ability to work independently with minimal supervision, and as part of a team.
• Strong oral and written communication skills.
• Proficiency in using information technology for professional productivity (e.g., Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• Bachelor’s degree in Instructional Design, Instructional Technology, Education, or related field from a regionally accredited institution of higher learning.
• Experience with online teaching and the use of a learning management system.
• Familiarity with additional educational technologies such as Teams or online proctoring tools.
• Prior experience in a higher education setting or providing faculty or student support.
• Experience delivering training programs.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

(The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions. Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

• OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.