Part-Time Inside Sales Support Representative

Miller Edge, Inc.; Northern (KY); On-site; USD 21,000 - 30,000; Part time

Job summary

Miller Edge, Inc. is seeking a part-time Inside Sales Support representative to join our sales team onsite. The role focuses on administrative and clerical tasks to support order processing and customer service.

You will enter data, review documents for accuracy, coordinate with Production, and respond to inquiries while maintaining confidentiality and contributing to team targets.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Data entry experience required.
• Experience with ERP/CRM systems desired.

Responsibilities

• Accurately process source data from customers into the order entry system.
• Review data for deficiencies and resolve discrepancies using SOPs.
• Verify orders for accuracy before release to Production.
• Send customer order acknowledgments.
• Monitor backorder reports and alert management of overdue orders.
• Coordinate with Production to ensure complete order information.
• Enter new customer and account data following SOPs.
• Maintain data entry quality and confidentiality.
• Identify and correct order entry errors with manager review.
• Support other administrative duties (photocopying, scanning, filing).

Skills

Interpersonal skills

Customer service

Time management

Attention to detail

Active listening

Self-motivated

Team player

Communication

Multitasking

Education

High School Diploma

Tools

ERP/CRM systems

Microsoft Office

Job description

Summary

Part-time (20 hours per week) position located onsite at Miller Edge, Inc. In this role the Inside sales support representative will assist the sales team by providing administrative and clerical services.

DUTIES & RESPONSIBILITIES

• Primary responsibility is the accurate preparation and procession of source data from customers into the order entry system; compiling and sorting information; establishing entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using SOP's or returning incomplete documents to Inside Sales Representatives for resolution.
• Checks orders entered for accuracy, completeness, and compliance with all SOP's, before releasing to the Production team.
• Sends customer order acknowledgments.
• Checks backorder report daily for orders past due date, alerting the Inside Sales & Service Manager to any issues or problems.
• Coordinates with Production team to ensure correct and complete information is provided to manufacture, fulfil and ship orders.
• Enters new customer and account data accurately, following all SOP's.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer account and other relevant sales data by reviewing; correcting; deleting; or re-entering data; ensures accuracy and compliance with SOP's.
• Responsible for creating customer accounts; system changes; and upgrades by imputing new data; and review output.
• Maintains operations by following policies and procedures; reporting needed changes.
• Meets with Inside Sales & Service Manager to review order entry errors and ensure that corrective actions are taken to prevent re-occurrence.
• Maintains customer confidence and protects sensitive data by keeping information confidential.
• Demonstrate teamwork to ensure achievement of individual, team and corporate sales goals.
• Contributes to team effort.
• Performs other administrative and clerical duties assigned, including photocopying, scanning and filing.
• Responds promptly and professionally to all inquiries; maintain customer confidence in all interactions.

Requirements

SKILLS & ABILITIES

• Excellent interpersonal skills.
• Excellent customer service.
• Excellent time management required.
• Ability to analyze information and provide thoroughness with attention to detail is critical.
• Must be a good listener, able to adeptly respond as required.
• Must be self-motivated and able to work independently to meet and exceed goals.

Must be a good team player.

• Excellent communication skills and the ability to multitask.
• Ability to communication and work cooperatively with all levels within the organization.
• Excellent written and verbal communication skills.
• Proficient with common computer systems including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Organized with attention to detail.
• Ability to work in a high intensity environment with strict time constraints when necessary.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Prolonged periods of sitting at a desk and working on a computer. Work is conducted mostly indoors and in an office environment.
• Appearance at all times must be professional and represent the company image.
• Noise level is usually moderate.

QUALIFICATIONS & EDUCATION REQUIREMENTS

• High School Diploma or equivalent.
• Customer service experience.
• Data entry experience.
• Experience with ERP/CRM systems.

PREFERRED EXPERIENCE

• Previous experience in a production/manufacturing environment.