Part-Time Housekeeping Supervisor - Guest Experience Lead

Sonesta International Hotels Corporation; Chicago, Northern (IL, KY); Hybrid; USD 36,000 - 39,000; Part time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Maternity and Parental Leave

Job summary

Royal Sonesta Downtown Chicago, IL is seeking a Part Time Housekeeping Supervisor to oversee daily housekeeping operations, supervise team members, inspect rooms and public areas, and ensure brand standards and guest satisfaction. The role collaborates with Front Office and other departments, with on-call flexibility and a guest-focused leadership approach.

Anticipated pay range is $26.67 to $27.67 per hour, with benefits including medical/dental, paid time off, holidays, pension, and parental

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.
• Excellent communication, teamwork, organizational, and problem-solving skills.
• Positive, dependable, and service-focused leadership approach.
• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
• Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta’s People People philosophy.

Skills

Leadership

Communication

Organization

Problem solving

Teamwork

Job description

Royal Sonesta Downtown Chicago, IL is seeking a Part Time Housekeeping Supervisor to oversee daily housekeeping operations, supervise team members, inspect rooms and public areas, and ensure brand standards and guest satisfaction. The role collaborates with Front Office and other departments, with on-call flexibility and a guest-focused leadership approach.

Anticipated pay range is $26.67 to $27.67 per hour, with benefits including medical/dental, paid time off, holidays, pension, and parental