Part-time Housekeeping - Dow Hotel

Hillsdale College; Hillsdale (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Hillsdale College seeks a part-time Guest Services staff member for the Dow Center to maintain clean facilities and support guests during events and daily operations.

Responsibilities include housekeeping, front-desk style assistance, event setup, and coordination of AV equipment as needed. A high school diploma and customer service experience are required, with flexibility for weekends and holidays.

Qualifications

• This position requires a high school diploma along with two years of customer service and/or hospitality experience.
• Knowledge of principles and processes for providing excellent customer service.
• Basic computer skills and the ability to follow guidelines and procedures.

Responsibilities

• Daily housekeeping of hotel rooms following departmental procedures.
• Maintain a clean entrance and public areas, including restrooms and lobbies.
• Assist with setting up tables and chairs for events in the conference center.
• Maintain and store tools, equipment, and supplies; perform minor maintenance as instructed.
• Knowledge of AV equipment to assist clients as needed.

Skills

Customer service

Judgment & maturity

Fast-paced environment

Confidentiality

Basic computer skills

Safety procedures

Education

High school diploma

Tools

Computers

Job description

Job Summary

Part-time day time position (mainly weekends) with flexible starting/stopping times according to customer needs. Typical schedule is 8am-4pm, but schedule may vary. Staff members of the Guest Services department will be responsible for the welfare of all guests and clients of the Dow Center while they are on the property. This is accomplished through the appropriate care of the physical aspects of the building including guest rooms, meeting rooms, public areas, restrooms, and the adjacent exterior areas (parking lots and sidewalks). Guest Services staff is responsible for maintaining an environment that is pleasing and inviting to prospective and current guests and clients while providing all amenities necessary to enhance a customer-driven service organization.

Essential Job Functions

• Maintain a personable and pleasant attitude. A good first impression is essential.
• Daily housekeeping of hotel rooms following departmental procedures
• Wash, dry, fold, and store all DHCC linen in accordance with accepted and established department laundry procedures.
• Maintain a clean entrance to the facility: daily removal of debris, litter, leaves, dirt, and snow from the entrance to the street; emptying trashcans and cleaning cigarette receptacles.
• Clean and sanitize restrooms – including fixtures, hardware, tile, mirrors, partitions, and floors. Replenish supplies as needed.
• Maintain front lobby, upper and lower lounges, and hotel hallways by daily vacuuming, mopping, and window washing ensuring all areas are neat and tidy at all times.
• Clean carpets, upholstered furniture, and conference chairs as needed or scheduled.
• Assist with setting up tables and chairs for events in the conference center
• Maintenance and proper storage of all tools, equipment, and supplies.
• Perform minor maintenance repairs for the safety and comfort of our guests and clients such as: tightening screws, changing light bulbs, changing batteries, touch-up painting, etc as instructed.
• Knowledge of AV equipment ( LCD projectors, screens, podium & mics) in order to assist clients as needed.
• Possess the ability to fulfill the requirements of a daily job list.
• Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.
• Perform additional duties as assigned by the Dow Center Management Team.

Required Qualifications

Education and Experience

This position requires a high school diploma along with two years of customer service and/or hospitality experience or an equivalent combination of education, training, or experience sufficient to demonstrate the ability to perform the job.

Other Skills

• Knowledge of principles and processes for providing excellent customer service.
• Ability to work under limited supervision
• Possess good judgment and maturity.
• Basic knowledge of computers
• Ability to operate department equipment or willingness to learn operation procedures.
• Ability to understand and follow guidelines, procedures, and company standards.
• Ability to work in a fast-paced environment to ensure time parameters are met when cleaning rooms
• Ability to keep calm and remain personable under pressure.
• Ability to maintain confidentiality.
• Knowledge of safety procedures and requirements or willingness to learn procedures.
• Seek training to enhance or learn new skills.

Physical Demands

Physical Requirements

• Ability to move self in different positions to accomplish tasks.
• Ability to safely lift, push, and pull or otherwise move up to 35 pounds.
• Ability to operate mechanical cleaning equipment as required.
• Potential for occupational exposure to blood, body fluids, or other infectious/hazardous materials.