Part time House Ambassador- Concierge

Associa; Highlands Ranch (CO); Hybrid; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

World-Class Training

Hybrid work schedule

Mileage reimbursement

Company cellphone

Paid time off/holidays

Wellness incentives

CAI course/designation assistance

Additional income opportunities

Job summary

Associa in Highlands Ranch, CO is seeking a Guest Service Ambassador to serve residents and guests with a welcoming, professional approach. You will help manage community amenities, respond to inquiries, and coordinate with HOA boards to ensure smooth daily operations.

The role emphasizes customer service, organization, and administrative support, with a hybrid schedule and opportunities for growth and training within a nationally recognized community-management company.

Qualifications

• One+ years in customer service, hospitality, or front desk operations.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Knowledge of computer skills: Microsoft Office, Excel, amenity management software preferred.
• CPR/AED highly suggested.

Responsibilities

• Resident and guest services.
• Keep lobby/building clean, organized, and presentable.
• Greet residents and guests in a welcoming, professional manner.
• Assist with amenity services, events, and general inquiries.
• Provide information on community rules, programs and services.
• Handle HOA Board and Management requests.
• Perform tasks as directed by Lead House Ambassador/GM.
• Monitor access to amenities and verify resident credentials.
• Report maintenance and safety issues; complete incident reports.
• Answer phones, respond to emails, and input data in data programs.

Skills

Customer service

Hospitality

Multitasking

Communication skills

Interpersonal skills

Tools

Microsoft Office

Excel

Amenity management software

Job description

Job Description

Highlands Ranch, CO 80126-Community Management/Property Management

Position Summary:

The Guest Service Ambassador is the first point of contact for the residents and guests of the Backcounty Community. This important role ensures a welcoming, clean, and organized environment. Providing exceptional/professional customer service. Which supports the smooth operation of community amenities on a daily basis and provides admin support and service. Such as fielding and executing homeowner requests. The responsibility includes but not limited to:

KEY RESPONSIBILITIES

Resident and guest services.

Ensure the lobby/building remains clean, organized, presentable by preforming touch up and orderly presentation, as needed.

Greets residents and guests in a welcoming manner, friendly and professional.

Assist with amenity services, events, and general inquiries.

Provides information regarding community rules, programs and services.

Handles HOA Board and Management requests.

Any additional tasks assigned by the Lead House Ambassador or the General Manager.

FACILITY OVERSIGHT

Monitor access to amenities and verify resident’s credentials.

Maintain a clean and welcoming environment at the Sundial house.

Report maintenance issues.

Report safety issues and complete incident reports.

ADMINISTRATIVE SUPPORT

Timely: Answer phones, respond to emails and input data in the proper data programs.

Same day acknowledgment of all issues, requests and follow up.

Maintain accurate records.

Assist other departments as time and coverage permits at the direction of the Lead House Ambassador and General Manager.

SECURITY AND COMPLIANCE

Enforce HOA policies, amenity rules and regulations.

Monitor visitor logs and ensure proper check in procedures.

Opening or closing check-list and alarm engagement procedures.

Compensation:

• $19-$20 per hour; direct experience highly considered.

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Hybrid: In Office/Work From Home Schedule

Requirements

QUALIFICATIONS

One+ years in customer service, hospitality, or front desk operations.

Knowledge of computer skills: Microsoft, excel, amenity management software preferred.

Excellent communication and interpersonal skills.

Ability to multitask and remain calm under pressure.

CPR/AED highly suggested.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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